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Flight crew of an light transport inadvertently carried 3 more passenger than the aircraft was equipped to hold.
| Attributes | |
| ACN | 277659 |
| Time | |
| Date | 199407 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : mke |
| State Reference | WI |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air taxi |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 135 |
| Flight Phase | ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial pilot : cfi |
| Experience | flight time last 90 days : 200 flight time total : 1750 flight time type : 130 |
| ASRS Report | 277659 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | non adherence : far other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : detected after the fact |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | Pilot Deviation |
Narrative:
Taking off from mke we had 19 passenger and 3 children in arms on board the aircraft. Later we were to find out that the 3 children in arms, were too old to be considered children in arms, so in fact we had 19 adults and 3 children who were all supposed to have their own seats. These 3 children belonged to a station agent who works for the same company I do. Apparently, she talked the ticket agent into allowing her to take the children on board as children in arms (less than 2 yrs). We discovered this when we arrived at our destination and there was a request from company to send a facsimile of the load manifest. The captain had a talk with the station agent (the one with 3 children on board aircraft) at our destination and learned the true ages of children (all 2 and above). In my opinion, we need to have better trained ticket agents who are capable of saying no to a fellow employee. Apparently, another ticket agent from mke had called the company and reported what had happened and that's why there was a request for the manifest which listed 19 passenger and 3 children in arms.
Original NASA ASRS Text
Title: FLC OF AN LTT INADVERTENTLY CARRIED 3 MORE PAX THAN THE ACFT WAS EQUIPPED TO HOLD.
Narrative: TAKING OFF FROM MKE WE HAD 19 PAX AND 3 CHILDREN IN ARMS ON BOARD THE ACFT. LATER WE WERE TO FIND OUT THAT THE 3 CHILDREN IN ARMS, WERE TOO OLD TO BE CONSIDERED CHILDREN IN ARMS, SO IN FACT WE HAD 19 ADULTS AND 3 CHILDREN WHO WERE ALL SUPPOSED TO HAVE THEIR OWN SEATS. THESE 3 CHILDREN BELONGED TO A STATION AGENT WHO WORKS FOR THE SAME COMPANY I DO. APPARENTLY, SHE TALKED THE TICKET AGENT INTO ALLOWING HER TO TAKE THE CHILDREN ON BOARD AS CHILDREN IN ARMS (LESS THAN 2 YRS). WE DISCOVERED THIS WHEN WE ARRIVED AT OUR DEST AND THERE WAS A REQUEST FROM COMPANY TO SEND A FAX OF THE LOAD MANIFEST. THE CAPT HAD A TALK WITH THE STATION AGENT (THE ONE WITH 3 CHILDREN ON BOARD ACFT) AT OUR DEST AND LEARNED THE TRUE AGES OF CHILDREN (ALL 2 AND ABOVE). IN MY OPINION, WE NEED TO HAVE BETTER TRAINED TICKET AGENTS WHO ARE CAPABLE OF SAYING NO TO A FELLOW EMPLOYEE. APPARENTLY, ANOTHER TICKET AGENT FROM MKE HAD CALLED THE COMPANY AND RPTED WHAT HAD HAPPENED AND THAT'S WHY THERE WAS A REQUEST FOR THE MANIFEST WHICH LISTED 19 PAX AND 3 CHILDREN IN ARMS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.