Narrative:

Flight was late pushing off gate due to late loading of bags. As soon as the baggage doors closed, we called ground for pushback clearance. Upon receiving clearance, we relayed to the tug driver we had been given clearance to push. The tug driver called for 'brakes released' and we started back. The jetway had not been pulled back and we made contact with the jetway while pushing back. Inspection of the aircraft revealed no damage and the flight was continued. I think tug drivers need to be alert to jetway position even after cockpit crew has indicated 'clear to push. Supplemental information from acn '272286: as push was initiated we were informed that 1 passenger door was open. This was closed in the first few seconds of the push. In the hurry to push, the tug driver did not insure that jetway was clear of aircraft, thus resulting in slight marring of fuselage paint. Due to schedule we allowed ourselves to be rushed which was a contributing factor to this irregular performance without being rushed. The checklist could have prevented this door open on push. Supplemental information from acn 272295: on pushback aircraft brushed against a cabin window on l-hand side of aircraft. I went back to inspect window, and no damage noted. Made a numbered item in aircraft log to that effect.

Google
 

Original NASA ASRS Text

Title: RUSHED RAMP OP PUSHBACK.

Narrative: FLT WAS LATE PUSHING OFF GATE DUE TO LATE LOADING OF BAGS. AS SOON AS THE BAGGAGE DOORS CLOSED, WE CALLED GND FOR PUSHBACK CLRNC. UPON RECEIVING CLRNC, WE RELAYED TO THE TUG DRIVER WE HAD BEEN GIVEN CLRNC TO PUSH. THE TUG DRIVER CALLED FOR 'BRAKES RELEASED' AND WE STARTED BACK. THE JETWAY HAD NOT BEEN PULLED BACK AND WE MADE CONTACT WITH THE JETWAY WHILE PUSHING BACK. INSPECTION OF THE ACFT REVEALED NO DAMAGE AND THE FLT WAS CONTINUED. I THINK TUG DRIVERS NEED TO BE ALERT TO JETWAY POS EVEN AFTER COCKPIT CREW HAS INDICATED 'CLR TO PUSH. SUPPLEMENTAL INFO FROM ACN '272286: AS PUSH WAS INITIATED WE WERE INFORMED THAT 1 PAX DOOR WAS OPEN. THIS WAS CLOSED IN THE FIRST FEW SECONDS OF THE PUSH. IN THE HURRY TO PUSH, THE TUG DRIVER DID NOT INSURE THAT JETWAY WAS CLR OF ACFT, THUS RESULTING IN SLIGHT MARRING OF FUSELAGE PAINT. DUE TO SCHEDULE WE ALLOWED OURSELVES TO BE RUSHED WHICH WAS A CONTRIBUTING FACTOR TO THIS IRREGULAR PERFORMANCE WITHOUT BEING RUSHED. THE CHKLIST COULD HAVE PREVENTED THIS DOOR OPEN ON PUSH. SUPPLEMENTAL INFO FROM ACN 272295: ON PUSHBACK ACFT BRUSHED AGAINST A CABIN WINDOW ON L-HAND SIDE OF ACFT. I WENT BACK TO INSPECT WINDOW, AND NO DAMAGE NOTED. MADE A NUMBERED ITEM IN ACFT LOG TO THAT EFFECT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.