ATC equipment problem radar ARTS.

Attributes
ACN	269936
Time
Date	199311
Day	Fri
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : clt
State Reference	NC
Environment
Light	Dawn
Aircraft 1
Controlling Facilities	tower : sdf
Make Model Name	Any Unknown or Unlisted Aircraft Manufacturer
Person 1
Affiliation	government : faa
Function	other personnel other
Qualification	controller : radar
Experience	controller military : 8 controller radar : 19 controller supervisory : 1
ASRS Report	269936
Person 2
Affiliation	government : faa
Function	other personnel other
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified atc
Resolutory Action	none taken : unable
Consequence	Other
Supplementary
Primary Problem	Navigational Facility
Air Traffic Incident	other

Narrative:

The maintenance technician asked the area manager on duty in the charlotte ATCT if he knew the entries to return the ARTS to level 0. The area manager did not know the entry since it was not his responsibility. When the airways facility maintenance technician tried to return the ARTS to level 0 he was not able to do it. 1 hour later the ARTS was returned to level 0. Level 0 is the operating mode for the computer at charlotte tower. This is another example of the poor maintenance at charlotte tower. There is also a technician that is not qualified on the ASR-9 and pulls shifts with no assistance.

Original NASA ASRS Text

Title: ATC EQUIP PROB RADAR ARTS.

Narrative: THE MAINT TECHNICIAN ASKED THE AREA MGR ON DUTY IN THE CHARLOTTE ATCT IF HE KNEW THE ENTRIES TO RETURN THE ARTS TO LEVEL 0. THE AREA MGR DID NOT KNOW THE ENTRY SINCE IT WAS NOT HIS RESPONSIBILITY. WHEN THE AIRWAYS FACILITY MAINT TECHNICIAN TRIED TO RETURN THE ARTS TO LEVEL 0 HE WAS NOT ABLE TO DO IT. 1 HR LATER THE ARTS WAS RETURNED TO LEVEL 0. LEVEL 0 IS THE OPERATING MODE FOR THE COMPUTER AT CHARLOTTE TWR. THIS IS ANOTHER EXAMPLE OF THE POOR MAINT AT CHARLOTTE TWR. THERE IS ALSO A TECHNICIAN THAT IS NOT QUALIFIED ON THE ASR-9 AND PULLS SHIFTS WITH NO ASSISTANCE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.