Narrative:

Upon arrival of flight in dca, aircraft taxied to and parked at the remote parking area. Engines where shut down and the passenger bus pulled up to deplane the passenger. After all the passenger were deplaned, the ramp agent came on board and informed me that he could not open the cargo compartment. Aircraft had 49 bags in the cargo compartment (1715 pounds). Any weight over 1200 pounds requires a tailstand to be installed to prevent tipping. Seeing that the ground crew couldn't get the cargo door open, (cargo compartment is where the tailstand is kept), they didn't install the tailstand. Subsequently, the aircraft sat down on its tail. The aircraft suffered minor damage.

Google
 

Original NASA ASRS Text

Title: AN ACR LTT WENT DOWN ON ITS TAIL.

Narrative: UPON ARR OF FLT IN DCA, ACFT TAXIED TO AND PARKED AT THE REMOTE PARKING AREA. ENGS WHERE SHUT DOWN AND THE PAX BUS PULLED UP TO DEPLANE THE PAX. AFTER ALL THE PAX WERE DEPLANED, THE RAMP AGENT CAME ON BOARD AND INFORMED ME THAT HE COULD NOT OPEN THE CARGO COMPARTMENT. ACFT HAD 49 BAGS IN THE CARGO COMPARTMENT (1715 LBS). ANY WT OVER 1200 LBS REQUIRES A TAILSTAND TO BE INSTALLED TO PREVENT TIPPING. SEEING THAT THE GND CREW COULDN'T GET THE CARGO DOOR OPEN, (CARGO COMPARTMENT IS WHERE THE TAILSTAND IS KEPT), THEY DIDN'T INSTALL THE TAILSTAND. SUBSEQUENTLY, THE ACFT SAT DOWN ON ITS TAIL. THE ACFT SUFFERED MINOR DAMAGE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.