Corporate flight crew unable to find new arrival chart in manual when it is assigned.

Attributes
ACN	237953
Time
Date	199304
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : btr
State Reference	LA
Altitude	msl bound lower : 33000 msl bound upper : 33000
Environment
Flight Conditions	Marginal
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zhu
Operator	general aviation : corporate
Make Model Name	Light Transport, Low Wing, 2 Turbojet Eng
Navigation In Use	Other Other
Flight Phase	cruise other
Route In Use	arrival star : star enroute : direct
Flight Plan	IFR
Person 1
Affiliation	Other
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 150 flight time total : 12000 flight time type : 2500
ASRS Report	237953
Person 2
Affiliation	Other
Function	flight crew : first officer
Qualification	pilot : atp
Experience	flight time last 90 days : 150 flight time total : 4300 flight time type : 2200
ASRS Report	237952
Events
Anomaly	non adherence : clearance other anomaly other
Independent Detector	other flight crewa
Resolutory Action	controller : issued new clearance
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

En route to new orleans lakefront airport, ATC clears us direct baton rouge VORTAC...awdad 4 arrival (knew). After consulting the current lakefront and moisant charts, no arrival or departure procedures were discovered for either airport. (It should be noted that we make use of commercial company q-svc which provides complete turnover of charts and plates on a continuous basis.) we asked ATC to describe the procedure, but responded instead with clearance to 'knew' direct after baton rouge. Flight continued without conflict or mishap. Commercial company will be notified of missing charts.

Original NASA ASRS Text

Title: CORPORATE FLC UNABLE TO FIND NEW ARR CHART IN MANUAL WHEN IT IS ASSIGNED.

Narrative: ENRTE TO NEW ORLEANS LAKEFRONT ARPT, ATC CLRS US DIRECT BATON ROUGE VORTAC...AWDAD 4 ARR (KNEW). AFTER CONSULTING THE CURRENT LAKEFRONT AND MOISANT CHARTS, NO ARR OR DEP PROCS WERE DISCOVERED FOR EITHER ARPT. (IT SHOULD BE NOTED THAT WE MAKE USE OF COMMERCIAL COMPANY Q-SVC WHICH PROVIDES COMPLETE TURNOVER OF CHARTS AND PLATES ON A CONTINUOUS BASIS.) WE ASKED ATC TO DESCRIBE THE PROC, BUT RESPONDED INSTEAD WITH CLRNC TO 'KNEW' DIRECT AFTER BATON ROUGE. FLT CONTINUED WITHOUT CONFLICT OR MISHAP. COMMERCIAL COMPANY WILL BE NOTIFIED OF MISSING CHARTS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.