Narrative:

Passenger neglected to comply with airline's mask policy; resulting in passenger being removed from the aircraft. The aircraft was still at the gate when this event took place and after the passenger was removed; the flight departed to its destination without further incident.forward flight attendant asked me (ca) to speak with non-complying passenger about our mask-policy. After speaking with the passenger; the passenger complied and agreed to properly wear the mask. After a few minutes; the flight attendant complained again that the passenger was not complying with the policy and that the passenger was getting aggressive towards the flight attendant. The station manager was involved in this incident and a decision was determined to remove the passenger from the flight.

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Original NASA ASRS Text

Title: Captain reported a passenger was not complying with face mask policy and was eventually removed from the flight.

Narrative: Passenger neglected to comply with airline's mask policy; resulting in passenger being removed from the aircraft. The aircraft was still at the gate when this event took place and after the passenger was removed; the flight departed to its destination without further incident.Forward FA asked me (CA) to speak with non-complying passenger about our mask-policy. After speaking with the passenger; the passenger complied and agreed to properly wear the mask. After a few minutes; the FA complained again that the passenger was not complying with the policy and that the passenger was getting aggressive towards the FA. The station manager was involved in this incident and a decision was determined to remove the passenger from the flight.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.