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Flight attendant reported passengers wearing non-approved face masks.
| Attributes | |
| ACN | 1760561 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
Passengers in XX1 and XY2 boarded the aircraft in ZZZ wearing neck/face masks. They removed those during flight and put on white mask with a filter valve that had hose connected to it and the other end connected a powered air filter that hung around their necks. When I talked with both of them I advised them they could not use the air filter or a mask with a valve. He began to argue that he called reservations and was told it was fine. He then demanded for me to show him where it said that. I pulled up the face mask information with no valves he took picture of page. At that point passenger took her mask off and replaced it with the neck/face mask she wore on boarding but he did not. When he was ready to deplane he changed mask he was wearing back to the neck/face mask he had originally worn as he boarded.
Original NASA ASRS Text
Title: Flight Attendant reported passengers wearing non-approved face masks.
Narrative: Passengers in XX1 and XY2 boarded the aircraft in ZZZ wearing neck/face masks. They removed those during flight and put on white mask with a filter valve that had hose connected to it and the other end connected a powered air filter that hung around their necks. When I talked with both of them I advised them they could not use the air filter or a mask with a valve. He began to argue that he called reservations and was told it was fine. He then demanded for me to show him where it said that. I pulled up the face mask information with no valves he took picture of page. At that point passenger took her mask off and replaced it with the neck/face mask she wore on boarding but he did not. When he was ready to deplane he changed mask he was wearing back to the neck/face mask he had originally worn as he boarded.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.