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Flight attendant reported a gate agent filled seats that were not supposed to be filled.
| Attributes | |
| ACN | 1760099 |
| Time | |
| Date | 202009 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Agents filled seats X2 and X5 which are supposed to be assigned when required for demand of seats on a full flight; not just because they want to upgrade someone. There is no shield between me and people sitting in those seats like the luxury the agents have with plastic shields. There were plenty of other seats for them to sit in besides X2/5. This is a constant occurrence on the commercial fixed wing. Agents taking advantage of policy change. When I talked to agent her response was 'they are eligible upgrades and seats are available.' there will always be eligible upgrades; but these seats are not being blocked by the agents.
Original NASA ASRS Text
Title: Flight Attendant reported a Gate Agent filled seats that were not supposed to be filled.
Narrative: Agents filled seats X2 and X5 which are supposed to be assigned when required for demand of seats on a full flight; not just because they want to upgrade someone. There is no shield between me and people sitting in those seats like the luxury the agents have with plastic shields. There were plenty of other seats for them to sit in besides X2/5. This is a constant occurrence on the commercial fixed wing. Agents taking advantage of policy change. When I talked to agent her response was 'They are eligible upgrades and seats are available.' There will always be eligible upgrades; but these seats are not being blocked by the agents.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.