 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant reported boarding an aircraft without an operations agent present; causing an inadvertent violation of company policy.
| Attributes | |
| ACN | 1688598 |
| Time | |
| Date | 201909 |
| Aircraft 1 | |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Security Ground Event / Encounter Other / Unknown |
Narrative:
I stepped off the aircraft to use the restroom since we had 30 minutes before boarding. Operations was not around. I asked the lady at the desk (customer service) if she could let me back on to plane. She said you need to wait for the operations agent to return. I then texted the C flight attendant and asked her to please let me back on aircraft. She did. Five minutes later customer service came down questioning how I got back on aircraft and I told her. She then told me I can not do that and it could be a security breach. I was unaware that what I did was wrong but now I do.
Original NASA ASRS Text
Title: Flight attendant reported boarding an aircraft without an Operations Agent present; causing an inadvertent violation of company policy.
Narrative: I stepped off the aircraft to use the restroom since we had 30 minutes before boarding. Operations was not around. I asked the lady at the desk (customer service) if she could let me back on to plane. She said you need to wait for the operations agent to return. I then texted the C Flight Attendant and asked her to please let me back on aircraft. She did. Five minutes later customer service came down questioning how I got back on aircraft and I told her. She then told me I can not do that and it could be a security breach. I was unaware that what I did was wrong but now I do.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.