Flight attendants reported a customer service agent advised them a passenger was not complying with ...

Attributes
ACN	1757583
Time
Date	202008
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Person 2
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct

Narrative:

Gate agent in ZZZ notified me that passenger was not complying with the mask wearing. He would put it up (handkerchief) over his mouth then let it fall down when she walked away. I talked to him before shutting the door informing him of our policy and that he would not be allowed to fly if he didn't wear his mask. He was surly saying he was getting ready to eat. He said he would wear it when he wasn't eating. He continued to keep it down around his neck; only lifting it up over his mouth when we did our checks throughout the flight. I again told him he wouldn't be allowed to fly on his connecting flight if he didn't comply. He informed me that I was interfering with his constitutional rights. I said you have a right to refuse to wear a mask. The company also has the right to deny your passage on the flight. He said fine-he didn't need to go to ZZZ1 traveling with a woman and 2 children.

Original NASA ASRS Text

Title: Flight attendants reported a customer service agent advised them a passenger was not complying with face mask policy.

Narrative: Gate agent in ZZZ notified me that passenger was not complying with the mask wearing. He would put it up (handkerchief) over his mouth then let it fall down when she walked away. I talked to him before shutting the door informing him of our policy and that he would not be allowed to fly if he didn't wear his mask. He was surly saying he was getting ready to eat. He said he would wear it when he wasn't eating. He continued to keep it down around his neck; only lifting it up over his mouth when we did our checks throughout the flight. I again told him he wouldn't be allowed to fly on his connecting flight if he didn't comply. He informed me that I was interfering with his constitutional rights. I said you have a right to refuse to wear a mask. The company also has the right to deny your passage on the flight. He said fine-he didn't need to go to ZZZ1 Traveling with a woman and 2 children.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.