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Flight attendant reported passengers did not comply with the face mask policy during flight.
| Attributes | |
| ACN | 1757580 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Initial Approach Cruise Landing Parked Climb Takeoff |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
On aircraft X there were passengers that had masks on when they boarded but then immediately took their masks off and sipped on water bottles the whole flight and didn't wear their mask. I couldn't see their faces. I noticed during service that they were drinking their water; so I didn't say anything but after we secured the cabin for landing (we had to do it early because the captain was anticipating turbulence); flight attendant Y called me and told me that they didn't have their masks on and that one of the passengers moved from their original seat forward to sit with his friend and we didn't catch it until it was close to landing and it wouldn't have been safe for us to get out of our seats to talk to him and I didn't want him to get up and move back to his original seat either for safety reasons. What do you suggest is the proper way to handle people that won't wear their mask and act like they're drinking water the whole flight?
Original NASA ASRS Text
Title: Flight attendant reported passengers did not comply with the face mask policy during flight.
Narrative: On Aircraft X there were passengers that had masks on when they boarded but then immediately took their masks off and sipped on water bottles the whole flight and didn't wear their mask. I couldn't see their faces. I noticed during service that they were drinking their water; so I didn't say anything but after we secured the cabin for landing (we had to do it early because the Captain was anticipating turbulence); Flight Attendant Y called me and told me that they didn't have their masks on and that one of the passengers moved from their original seat forward to sit with his friend and we didn't catch it until it was close to landing and it wouldn't have been safe for us to get out of our seats to talk to him and I didn't want him to get up and move back to his original seat either for safety reasons. What do you suggest is the proper way to handle people that won't wear their mask and act like they're drinking water the whole flight?
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.