 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Flight attendant reported that passengers were boarded onto an aircraft that was too hot.
| Attributes | |
| ACN | 1754485 |
| Time | |
| Date | 202008 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
My inbound crew was delayed due to weather; customs; and ca request [for] a meal break. Fas arrived at approx xa:30 and FD arrived at xa:45. Paperwork indicates flight was closed at xa:35. Standby fas told us they were called and when they advised the agents the plane was too hot; they were told they must board and passengers said they boarded on time. There was minimum power (lights only) no AC and no air circulating. Passengers were fanning themselves; perspiring profusely and said they had been waiting for about 45 minutes. The ca said it was 27 celsius onboard which may meet the standards to board; but not to sit on a full (including X children) plane for an extended time. When I asked the agent if he had checked the onboard temperature; he said he had no way to do that. 2 managers (did not introduce themselves) later came onboard and said the plane was hooked up to the APU; and I suggested they talk with the passengers about their experience. I later saw the agents on the bridge with what appeared to be a temperature gauge. My concerns are (1) our passengers were needlessly made to sit on a hot plane. (2) pre-boarders expressed their concerns and they were ignored; and (3) the plane was full so there was no social distancing.
Original NASA ASRS Text
Title: Flight Attendant reported that passengers were boarded onto an aircraft that was too hot.
Narrative: My inbound crew was delayed due to weather; customs; and CA request [for] a meal break. FAs arrived at approx XA:30 and FD arrived at XA:45. Paperwork indicates flight was closed at XA:35. Standby FAs told us they were called and when they advised the agents the plane was too hot; they were told they must board and passengers said they boarded on time. There was minimum power (lights only) NO AC and NO air circulating. Passengers were fanning themselves; perspiring profusely and said they had been waiting for about 45 minutes. The CA said it was 27 Celsius onboard which may meet the standards to board; but not to sit on a full (including X children) plane for an extended time. When I asked the agent if he had checked the onboard temperature; he said he had no way to do that. 2 Managers (did not introduce themselves) later came onboard and said the plane was hooked up to the APU; and I suggested they talk with the passengers about their experience. I later saw the agents on the bridge with what appeared to be a temperature gauge. My concerns are (1) our passengers were needlessly made to sit on a hot plane. (2) Pre-boarders expressed their concerns and they were ignored; and (3) the plane was full so there was no social distancing.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.