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B737 flight attendant reported passengers were boarded onto plane without a cockpit crew; ground air or jet bridge phone.
| Attributes | |
| ACN | 1684322 |
| Time | |
| Date | 201909 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | SEA.Airport |
| State Reference | WA |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Ground Event / Encounter Other / Unknown |
Narrative:
Customer service representative had us board a full aircraft when pilots were inbound and still in-air. They sat on the tarmac for 55 minutes waiting for a gate; while we had a full aircraft; no ground air; and overheating passengers. The customer service representative did not leave a jet bridge phone and shut the jet bridge door. This made it impossible to contact anyone to ameliorate the situation. Passengers stood in jet bridge for 45 minutes; or sat on the hot and stuffy plane. It was not safe at all; and we were not given any tools to fix it.do not have customer service representative board aircraft with no pilots nearby; no ground air; and no jet bridge phone.
Original NASA ASRS Text
Title: B737 Flight Attendant reported passengers were boarded onto plane without a cockpit crew; ground air or jet bridge phone.
Narrative: Customer Service Representative had us board a full aircraft when pilots were inbound and still in-air. They sat on the tarmac for 55 minutes waiting for a gate; while we had a full aircraft; no ground air; and overheating passengers. The Customer Service Representative did not leave a jet bridge phone and shut the jet bridge door. This made it impossible to contact anyone to ameliorate the situation. Passengers stood in jet bridge for 45 minutes; or sat on the hot and stuffy plane. It was not safe at all; and we were not given any tools to fix it.Do not have Customer Service Representative board aircraft with no pilots nearby; no ground air; and no jet bridge phone.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.