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Flight attendant reported they asked a passenger to move to an upgraded seat for social distancing purposes; but the passenger refused.
| Attributes | |
| ACN | 1752706 |
| Time | |
| Date | 202007 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant In Charge |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
During boarding; flight attendant B did not feel safe having a guest seated close to them in xxd. Flight attendant B asked guest to move across to xxc or B. Guest refused. Flight attendant informed the rest of the crew to the situation; and we called a csa down to re-seat the guest. Guest refused to change seats; even for a free upgrade to premium; and started acting harshly toward flight attendant B; and csa. He sprawled out in his seat; and would not listen to any explanation given by the crew or csa. At that point; his cooperation with the exit row duties came into question; and with guests behind him growing restless and more aware; the csa made the decision to remove him from the flight. Unless the flight is full; please block seats xxdef on the aircraft. It is not safe for either guest or crew member to sit directly across from each other; less than 6 feet apart.
Original NASA ASRS Text
Title: Flight attendant reported they asked a passenger to move to an upgraded seat for social distancing purposes; but the passenger refused.
Narrative: During boarding; FA B did not feel safe having a guest seated close to them in XXD. FA B asked guest to move across to XXC or B. Guest refused. FA informed the rest of the crew to the situation; and we called a CSA down to re-seat the guest. Guest refused to change seats; even for a free upgrade to premium; and started acting harshly toward FA B; and CSA. He sprawled out in his seat; and would not listen to any explanation given by the crew or CSA. At that point; his cooperation with the exit row duties came into question; and with guests behind him growing restless and more aware; the CSA made the decision to remove him from the flight. Unless the flight is full; please block seats XXDEF on the aircraft. It is not safe for either guest or crew member to sit directly across from each other; less than 6 feet apart.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.