<< >> NASA ASRS Report 1752391, July 2020

Flight attendant reported moving a passenger due to a dirty seat and for social distancing.

Attributes
ACN	1752391
Time
Date	202007
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy

Narrative:

Had issues with passenger sitting next to each other and a dirty seat. We were finished boarding so I moved a passenger to row xx; row xx got filled by the agents I told her she could have row xy. Row xy was also filled last minute. I moved her to xa. The seat that was to be blocked was ya. The agents tried saying it had to be moved on the computer and they wouldn't. I used the service framework to try to make it easier on the guest who had already grabbed all her stuff. The passenger count was submitted correctly and allowed us to move her. This was the best solution to make everyone happy while leaving on time.

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Original NASA ASRS Text

Title: Flight Attendant reported moving a passenger due to a dirty seat and for social distancing.

Narrative: Had issues with passenger sitting next to each other and a dirty seat. We were finished boarding so I moved a passenger to row XX; row XX got filled by the agents I told her she could have row XY. Row XY was also filled last minute. I moved her to XA. The seat that was to be blocked was YA. The agents tried saying it had to be moved on the computer and they wouldn't. I used the service framework to try to make it easier on the guest who had already grabbed all her stuff. The passenger count was submitted correctly and allowed us to move her. This was the best solution to make everyone happy while leaving on time.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.