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Flight attendant reported difficulty and confusion with guidelines when trying to enforce the mandatory mask requirement.
| Attributes | |
| ACN | 1742271 |
| Time | |
| Date | 202005 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
On this flight; my first flight worked since the introduction of mandatory masks I found it incredibly difficult to address the non-compliance of many passengers with the mandatory mask requirement based on the guidelines provided; even after reviewing them thoroughly several days before. Many passengers boarding the aircraft were not wearing masks and instead holding them in their hands; some of them stating that they didn't know it is now a mandatory requirement; though I was told announcements were made at the gate.the verbiage in the guidelines need to be more clear on what; if anything; can be done for non-compliance of passengers wearing masks on board the aircraft. I think that there should be a clearer approach to dealing with this new mandatory mask requirement as well as the non-compliance that will follow. I feel that having a more cohesive approach from both ground personnel and flight attendants will reduce the non-compliance in a non-confrontational way.
Original NASA ASRS Text
Title: Flight Attendant reported difficulty and confusion with guidelines when trying to enforce the mandatory mask requirement.
Narrative: On this flight; my first flight worked since the introduction of mandatory masks I found it incredibly difficult to address the non-compliance of many passengers with the mandatory mask requirement based on the guidelines provided; even after reviewing them thoroughly several days before. Many passengers boarding the aircraft were not wearing masks and instead holding them in their hands; some of them stating that they didn't know it is now a mandatory requirement; though I was told announcements were made at the gate.The verbiage in the guidelines need to be more clear on what; if anything; can be done for non-compliance of passengers wearing masks on board the aircraft. I think that there should be a clearer approach to dealing with this new mandatory mask requirement as well as the non-compliance that will follow. I feel that having a more cohesive approach from both Ground Personnel and flight attendants will reduce the non-compliance in a non-confrontational way.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.