B767 flight crew reported that inaccurate hazmat cargo loading information resulted in a return to t...

Attributes
ACN	1736121
Time
Date	202003
Place
Locale Reference	EWR.Airport
State Reference	NJ
Aircraft 1
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	Taxi
Flight Plan	IFR
Person 1
Function	Captain Pilot Flying
Qualification	Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine Flight Crew Instrument
Experience	Flight Crew Last 90 Days 58 Flight Crew Total 4866 Flight Crew Type 2612
Person 2
Function	First Officer Pilot Not Flying
Qualification	Flight Crew Multiengine Flight Crew Instrument Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy Deviation - Procedural Weight And Balance

Narrative:

Upon initial departure from ewr; aircraft X was forced to return to gate due to a cargo loading issue. During the taxi out we knew we had dg (dangerous goods); but could not ever get confirmation from the station. They ultimately blamed their technology. Ultimately cargo was verified and the close out was completed. Departure from the gate was accomplished with the confirmation that no dg was loaded. Final weights were delayed due to a computer issue on the second departure (block in one day; block out the 2nd day). Once final weights were delivered; the flight departed. The first officer requested a final weights manifest for the flight for comparison purposes against the original (which was never delivered). Only after the first officer made this request did the final dg summary print out. This results in a situation where the flight crew is not accurately informed of actual cargo loaded; and more importantly; we had no idea we had dg on board.

Original NASA ASRS Text

Title: B767 flight crew reported that inaccurate Hazmat cargo loading information resulted in a return to the gate.

Narrative: Upon initial departure from EWR; Aircraft X was forced to return to gate due to a cargo loading issue. During the taxi out we knew we had DG (Dangerous Goods); but could not ever get confirmation from the station. They ultimately blamed their technology. Ultimately cargo was verified and the close out was completed. Departure from the gate was accomplished with the confirmation that no DG was loaded. Final weights were delayed due to a computer issue on the second departure (block in one day; block out the 2nd day). Once final weights were delivered; the flight departed. The First Officer requested a final weights manifest for the flight for comparison purposes against the original (which was never delivered). Only after the First Officer made this request did the final DG summary print out. This results in a situation where the flight crew is not accurately informed of actual cargo loaded; and more importantly; we had no idea we had DG on board.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B767 flight crew reported that inaccurate hazmat cargo loading information resulted in a return to the gate.