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Flight attendant reported problems with procedures and company safety culture that could result in a safety issue.
| Attributes | |
| ACN | 1695000 |
| Time | |
| Date | 201910 |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
[Company] used to be a safe airline. I've flown many years with [company] but since the merger there are so many safety policies that are unclear and flight attendants argue and even verbally attack each other onboard in front of passengers. I rarely see flight attendants do safety checks anymore; there simply isn't any time since agents want to rush boarding. There just isn't a safety atmosphere anymore at [company]. It's sad to see [company] becoming like this. No one knows simple policies of like arming doors; checking seat belts and the list can go on. Then we have complete new hires forced into flying the purser position; being in charge of a whole wide body aircraft. They just came out of training and have no clue; barely knowing if we serve food or not on a transatlantic flight; yet they are in charge of an aircraft with 100's of passengers depending on good leadership in an emergency. It's just a matter of time until the media finds out a new hire was in charge of an emergency. Good luck to us all. I'm truly worried about [company]'s future safety wise.
Original NASA ASRS Text
Title: Flight Attendant reported problems with procedures and company safety culture that could result in a safety issue.
Narrative: [Company] used to be a safe airline. I've flown many years with [Company] but since the merger there are so many safety policies that are unclear and flight attendants argue and even verbally attack each other onboard in front of passengers. I rarely see flight attendants do safety checks anymore; there simply isn't any time since agents want to rush boarding. There just isn't a safety atmosphere anymore at [Company]. It's sad to see [Company] becoming like this. No one knows simple policies of like arming doors; checking seat belts and the list can go on. Then we have complete new hires forced into flying the purser position; being in charge of a whole wide body aircraft. They just came out of training and have no clue; barely knowing if we serve food or not on a transatlantic flight; yet they are in charge of an aircraft with 100's of passengers depending on good leadership in an emergency. It's just a matter of time until the media finds out a new hire was in charge of an emergency. Good luck to us all. I'm truly worried about [Company]'s future safety wise.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.