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Dispatcher reported difference of ETA between dispatch and operations.
| Attributes | |
| ACN | 1688592 |
| Time | |
| Date | 201909 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | EMB ERJ 170/175 ER/LR |
| Operating Under FAR Part | Part 135 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
Operations delayed flight without dispatcher contact. I called operations. They said they see a different ETA; which was the reason for the delay. They show an ETA that is 15 minutes sooner than we do. Cross-referencing with [computer] gave me a wheels-on time of xa:22. A 10 minute taxi in time makes our time in plot accurate.two issues. [Company] has incorrect ETA's and [company; city operations] is not contacting us for delays.
Original NASA ASRS Text
Title: Dispatcher reported difference of ETA between Dispatch and Operations.
Narrative: Operations delayed flight without Dispatcher contact. I called operations. They said they see a different ETA; which was the reason for the delay. They show an ETA that is 15 minutes sooner than we do. Cross-referencing with [computer] gave me a wheels-on time of XA:22. A 10 minute taxi in time makes our time in plot accurate.Two issues. [Company] has incorrect ETA's and [company; city operations] is not contacting us for delays.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.