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Dispatcher reported a communication breakdown between dispatch and ramp agents regarding dry ice transport special requirements.
| Attributes | |
| ACN | 1700235 |
| Time | |
| Date | 201911 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B777-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy |
Narrative:
Flight had dry ice in the lower forward belly. I was unaware of this until the captain called and mentioned it in passing. This requires an over burn of .4% that was not on the flight plan. Informed the captain about the need for the over burn. Sent a new flight plan to the crew with the over burn on it.cause: most ramp agents are unaware of the need to relay to operational control about dry ice or perishables and the over burn requirementramp agents in ZZZ need to be informed about notifying dispatcher about dry ice or perishables on the airplane.
Original NASA ASRS Text
Title: Dispatcher reported a communication breakdown between Dispatch and Ramp Agents regarding Dry Ice transport special requirements.
Narrative: Flight had Dry Ice in the lower forward belly. I was unaware of this until the Captain called and mentioned it in passing. This requires an over burn of .4% that was not on the flight plan. Informed the Captain about the need for the over burn. Sent a new flight plan to the crew with the over burn on it.Cause: Most ramp agents are unaware of the need to relay to Operational Control about Dry Ice or perishables and the over burn requirementRamp agents in ZZZ need to be informed about notifying Dispatcher about Dry Ice or perishables on the airplane.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.