Narrative:

Following is the info that appeared in fps when retrieving MEL/cdl:aircraft X : overall CAT status: CAT3RVSM operations approved: yesfans status: yesmel xx: engine fadec systems - engine 1 fadec fault advisory (le vel C)MEL xx: engine fadec systems - engine 2 fadec fault advisory (le vel C)MEL xy: cargo handling system inoperative - mcd ball tray assembly in position 16L has two broken ball cups.MEL xz: auxiliary power unit inlet and exhaust doors; doors are closedmel xa: weather radar systems - windshear detection and avoidance system inopmel xb: green navigation position lights - inoperative.oil: this aircraft has been modified to HUD/efvs-905 and egpws with landing performance. Enhancements (lpe). P ls refer to flight manual bulletins 18-13 and 18-14 . Note: takeoff guidance <500 RVR not authorized.following is break down of issue that occurred: advised ZZZ ramp [agent] of dry ice limits. [Ramp agent] says they were told to void. [I] told her I do not show any restrictions like that; however; void to err on side of caution.upon further investigation; workbench exception info pops up in wgt/balance showing MEL xc. Called [maintenance control]; he advised MEL xc was cleared in afw before departure. Spoke ramp [agent]; advised her [maintenance control] says MEL xc was cleared. Advised her to have ZZZ/maintenance double check those positions upon arrival to verify they are good or not. E-mailed above info and picture of weight/balance. Sent a screen shot of weight and balance showing MEL xc. Checked automation problem as cause; however; do not know what caused this scenario to happen. That's why as soon as possible report is being filled; [I] want to ensure this is investigated and a resolution found out and communicated to all groups [dispatcher/maintenance control/ramps].

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Original NASA ASRS Text

Title: Airline Dispatcher reported communication breakdown with Ramp personnel regarding status of cargo handling system MEL item affecting Dry Ice limitation.

Narrative: Following is the info that appeared in FPS when retrieving MEL/CDL:Aircraft X : OVERALL CAT STATUS: CAT3RVSM OPERATIONS APPROVED: YESFANS STATUS: YESMEL XX: ENGINE FADEC SYSTEMS - ENG 1 FADEC FAULT ADVISORY (LE VEL C)MEL XX: ENGINE FADEC SYSTEMS - ENG 2 FADEC FAULT ADVISORY (LE VEL C)MEL XY: CARGO HANDLING SYSTEM INOP - MCD BALL TRAY ASSEMBLY IN POSITION 16L HAS TWO BROKEN BALL CUPS.MEL XZ: AUXILIARY POWER UNIT INLET AND EXHAUST DOORS; DOORS ARE CLOSEDMEL XA: WEATHER RADAR SYSTEMS - WINDSHEAR DETECTION AND AVOIDANCE SYSTEM INOPMEL XB: GREEN NAV POSITION LIGHTS - INOP.OIL: THIS AIRCRAFT HAS BEEN MODIFIED TO HUD/EFVS-905 AND EGPWS WITH LANDING PERFORMANCE. ENHANCEMENTS (LPE). P LS REFER TO FLIGHT MANUAL BULLETINS 18-13 AND 18-14 . NOTE: TAKEOFF GUIDANCE <500 RVR NOT AUTHORIZED.Following is break down of issue that occurred: Advised ZZZ Ramp [Agent] of dry ice limits. [Ramp Agent] says they were told to void. [I] told her I do not show any restrictions like that; however; void to err on side of caution.Upon further investigation; workbench exception info pops up in WGT/BAL showing MEL XC. Called [Maintenance Control]; he advised MEL XC was cleared in AFW before departure. Spoke Ramp [Agent]; advised her [Maintenance Control] says MEL XC was cleared. Advised her to have ZZZ/Maintenance double check those positions upon arrival to verify they are good or not. E-mailed above info and picture of weight/balance. Sent a screen shot of weight and balance showing MEL XC. Checked automation problem as cause; however; do not know what caused this scenario to happen. That's why ASAP report is being filled; [I] want to ensure this is investigated and a resolution found out and communicated to all groups [Dispatcher/Maintenance Control/Ramps].

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.