Dispatcher reported being out of the loop when an aircraft was delayed.

Attributes
ACN	1670773
Time
Date	201908
Local Time Of Day	1201-1800
Place
Locale Reference	DEN.Airport
State Reference	CO
Aircraft 1
Make Model Name	Medium Large Transport
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Published Material / Policy

Narrative:

Operations delayed flight without dispatcher contact. Flight was delayed in [company 1] system but never in [company 2] system. Previous tail did a gate return; but a swap was available.

Original NASA ASRS Text

Title: Dispatcher reported being out of the loop when an aircraft was delayed.

Narrative: Operations delayed flight without Dispatcher contact. Flight was delayed in [company 1] system but never in [company 2] system. Previous tail did a gate return; but a swap was available.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.