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Pilot reported that ATC at cleveland tower continually called them the incorrect call sign after pilot corrected ATC.
| Attributes | |
| ACN | 1648860 |
| Time | |
| Date | 201905 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | CLE.Airport |
| State Reference | OH |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Landing |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Instrument Flight Crew Multiengine |
| Events | |
| Anomaly | ATC Issue All Types Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
Switched to cleveland tower from approach frequency; I was the pilot monitoring and checked in with tower. Tower called back '[wrong company name] X; cleveland tower; clear to land 24L.' we repeated the landing clearance and emphasized we are [correct call sign] aircraft X. After landing; tower called us and said '[wrong call sign] X taxi to the gate via lima; sierra; juliet' the first officer repeated it back and once again emphasized our call sign as aircraft X. During taxi in we were notified of a gate change and called tower to let them know; as they didn't instruct us to change frequency. He proceeded to call us [wrong company] again. I keyed up and told him 'we are [correct call sign]; our call sign is aircraft X.' he then proceed to tell us 'he has too many things to worry about to get our call sign right; and that nobody cares.' I then told him it is a safety issue to get the call sign right and he then again told me nobody cares. He seemed to have a bad attitude and didn't care about the general safety of the airport operations or the aircraft operation with in it. Contact FAA and send him back to training; and an attitude adjustment.
Original NASA ASRS Text
Title: Pilot reported that ATC at Cleveland tower continually called them the incorrect call sign after pilot corrected ATC.
Narrative: Switched to Cleveland Tower from Approach frequency; I was the Pilot Monitoring and checked in with Tower. Tower called back '[wrong company name] X; Cleveland Tower; clear to land 24L.' We repeated the landing clearance and emphasized we are [correct call sign] Aircraft X. After landing; Tower called us and said '[wrong call sign] X taxi to the gate via Lima; Sierra; Juliet' the First Officer repeated it back and once again emphasized our call sign as Aircraft X. During taxi in we were notified of a gate change and called Tower to let them know; as they didn't instruct us to change frequency. He proceeded to call us [wrong company] again. I keyed up and told him 'we are [correct call sign]; our call sign is Aircraft X.' He then proceed to tell us 'He has too many things to worry about to get our call sign right; and that nobody cares.' I then told him it is a safety issue to get the call sign right and he then again told me nobody cares. He seemed to have a bad attitude and didn't care about the general safety of the airport operations or the aircraft operation with in it. Contact FAA and send him back to training; and an attitude adjustment.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.