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Air carrier flight attendant reported some pilots are requiring cockpit entry/exit procedures that are contrary to flight attendant training.
| Attributes | |
| ACN | 1616108 |
| Time | |
| Date | 201902 |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Interior Door |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Deviation - Procedural Security Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
The security section of the flight attendant clearly states the lavatories are to be unoccupied and locked for cockpit entry/exit procedures. In training we are told to open the lavatory; visually inspect; close the lavatory; and then lock it. The flight operations manual section states that the flight attendants will ensure the surrounding area is secure including all lavatories. B777 pilots are being verbally told to lock the lavatories doors open; language which is not in the flight operations manual. This concerns me as it is contradicting to what our security section/training calls for. Most of the time during pilot/purser briefing I am acknowledged and the pilots comply with the proper security procedures. While working [a recent flight] I briefed the captain as to what is required by our training. He refused to acknowledge the procedures outlined in our manual and I was forced to leave the lavatory doors open during cockpit entry/exit. This action compromised the integrity of security and left the cockpit vulnerable; however; because he was the pilot in command I was forced to comply.
Original NASA ASRS Text
Title: Air carrier Flight Attendant reported some pilots are requiring cockpit entry/exit procedures that are contrary to Flight Attendant training.
Narrative: The security section of the Flight Attendant clearly states the lavatories are to be unoccupied and locked for cockpit entry/exit procedures. In training we are told to open the lavatory; visually inspect; close the lavatory; and then lock it. The flight operations manual section states that the flight attendants will ensure the surrounding area is secure including all lavatories. B777 pilots are being verbally told to lock the lavatories doors open; language which is not in the flight operations manual. This concerns me as it is contradicting to what our security section/training calls for. Most of the time during pilot/Purser briefing I am acknowledged and the pilots comply with the proper security procedures. While working [a recent flight] I briefed the Captain as to what is required by our training. He refused to acknowledge the procedures outlined in our manual and I was forced to leave the lavatory doors open during cockpit entry/exit. This action compromised the integrity of security and left the cockpit vulnerable; however; because he was the Pilot in Command I was forced to comply.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.