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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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Air carrier captain reported passenger misconduct enroute led to law enforcement detaining the passenger on arrival.
| Attributes | |
| ACN | 1605091 |
| Time | |
| Date | 201812 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Boeing Company Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Not Flying |
| Qualification | Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine Flight Crew Instrument |
| Experience | Flight Crew Last 90 Days 102 Flight Crew Type 1076 |
| Events | |
| Anomaly | Deviation - Procedural Security Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
I received a call from the purser while in cruise flight at 37;000 ft in reference to a female passenger in seat 14E complaining about the passenger in seat 14F touching her while she was sleeping. Female passenger exchanged words with the passenger in 14F and asked him to knock it off. Female passenger was traveling with her husband who was seated in seat 14D. The female passenger traded seats with her husband. I asked the purser to reseat the female passenger and her husband in order to diffuse the situation that was escalating. I reviewed the fom and based on the information that I received from the purser; I contacted [dispatch] via ACARS and requested that management and law enforcement meet the jet on arrival. Law enforcement detained passenger in 14F. After speaking with female passenger and her husband and extending an apology; I discovered that this incident could have been declared as a security threat level 2 vice 1.
Original NASA ASRS Text
Title: Air carrier Captain reported passenger misconduct enroute led to law enforcement detaining the passenger on arrival.
Narrative: I received a call from the Purser while in cruise flight at 37;000 ft in reference to a female passenger in seat 14E complaining about the passenger in seat 14F touching her while she was sleeping. Female passenger exchanged words with the passenger in 14F and asked him to knock it off. Female passenger was traveling with her husband who was seated in seat 14D. The female passenger traded seats with her husband. I asked the Purser to reseat the female passenger and her husband in order to diffuse the situation that was escalating. I reviewed the FOM and based on the information that I received from the Purser; I contacted [dispatch] via ACARS and requested that Management and law enforcement meet the jet on arrival. Law enforcement detained passenger in 14F. After speaking with female passenger and her husband and extending an apology; I discovered that this incident could have been declared as a security threat level 2 vice 1.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.