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Customer service agent at arrival baggage claim reported battery powered suitcase was incorrectly transported.
| Attributes | |
| ACN | 1583082 |
| Time | |
| Date | 201810 |
| Aircraft 1 | |
| Make Model Name | No Aircraft |
| Person 1 | |
| Function | Other / Unknown |
| Events | |
| Anomaly | Deviation - Procedural Hazardous Material Violation Deviation - Procedural Published Material / Policy |
Narrative:
Baggage service office agent noted the bag on the carousel with battery loose/falling out. She placed the bag aside and called supervisor. When the customer arrived to pick up the bag; she stated that the bag was checked at the gate. According to her; no one reminded/questioned her on the bag or the contents. Customer was advised of [company] policy and bag features for future travel.
Original NASA ASRS Text
Title: Customer Service Agent at arrival baggage claim reported battery powered suitcase was incorrectly transported.
Narrative: Baggage Service Office Agent noted the bag on the carousel with battery loose/falling out. She placed the bag aside and called Supervisor. When the customer arrived to pick up the bag; she stated that the bag was checked at the gate. According to her; no one reminded/questioned her on the bag or the contents. Customer was advised of [Company] policy and bag features for future travel.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.