 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Air carrier captain reported the ramp push-back crew marshal at foreign airport does not use proper hand signals.
| Attributes | |
| ACN | 1572717 |
| Time | |
| Date | 201808 |
| Local Time Of Day | 1801-2400 |
| Place | |
| Locale Reference | VHHH.Airport |
| State Reference | FO |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Make Model Name | Widebody Low Wing 2 Turbojet Eng |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Other Push-back |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain Pilot Flying |
| Qualification | Flight Crew Instrument Flight Crew Air Transport Pilot (ATP) Flight Crew Multiengine |
| Experience | Flight Crew Last 90 Days 196 Flight Crew Total 23000 Flight Crew Type 3003 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
I've filed multiple [reports] on this issue at hkg and still no resolution. The last two trips I've tried to speak to the push crew to advise them of the proper procedure. I don't think that given the language barrier they understand as they continue with improper procedures. After pushback and brake set the marshaler is on the left side of the aircraft directly abeam the captain's window. In a position where he could not possibly see the taxi light flash during the day. I asked the guy on the headset to move the marshaler to a position ahead of the aircraft as he should be. He will move slightly forward; but not in a position where he could likely see the taxi light flash. He then shows the hold position with arms down a 45 deg and is not looking at the taxi light; but rather looking at the cockpit. The other push crew join him and wave. When the captain waves they leave. It is obvious that the marshaler was unaware of the signals from the cockpit.this is the case every time in hkg. I've written numerous [reports] about this in hkg. Nothing changes; so I'm trying to brief the push crew ahead of time; but the language barrier seems to prevent any understanding of the proper push back release procedures. What does it take to get a station to follow sops?
Original NASA ASRS Text
Title: Air Carrier Captain reported the ramp push-back crew marshal at foreign airport does not use proper hand signals.
Narrative: I've filed multiple [reports] on this issue at HKG and still no resolution. The last two trips I've tried to speak to the push crew to advise them of the proper procedure. I don't think that given the language barrier they understand as they continue with improper procedures. After pushback and brake set the marshaler is on the left side of the aircraft directly abeam the Captain's window. In a position where he could not possibly see the taxi light flash during the day. I asked the guy on the headset to move the marshaler to a position ahead of the aircraft as he should be. He will move slightly forward; but not in a position where he could likely see the taxi light flash. He then shows the hold position with arms down a 45 deg and is not looking at the taxi light; but rather looking at the cockpit. The other push crew join him and wave. When the Captain waves they leave. It is obvious that the marshaler was unaware of the signals from the cockpit.This is the case every time in HKG. I've written numerous [reports] about this in HKG. Nothing changes; so I'm trying to brief the push crew ahead of time; but the language barrier seems to prevent any understanding of the proper push back release procedures. What does it take to get a station to follow SOPs?
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.