Narrative:

Approximately one hour and fifteen minutes before the end of my break I was startled awake from a deep sleep by a loud bang outside/against the crew bunk. One of the flight attendants apologized profusely for 'accidentally dropping a dish which hit the floor and the wall of the bunk.' I asked her why there were carts in the area when company policy is for carts to not be placed in the area after the first meal service and for the duration of the flight. She apologized again and said that she would try to be more careful. I emphasized that the carts were not supposed to be there and she said she would try to be more careful. I would like to point out that this was a very nice and professional crew but that they simply are not getting the message from operations. I do not blame most of the flight attendants for this - they are not correcting the problem because they are not being told by management to correct the problem. This should be handled institutionally by [management] to all flight attendants who work the 777 models.meanwhile my FAR117 mandated crew rest was grossly disturbed and I could not fall back asleep. What makes this even more critical is that this city pair was recently approved for an frms (fatigue risk management system) exemption. This gross safety violation has been occurring for the almost four years that I have been based in ZZZ. There should be no carts or carriers or any personal belongings placed by door 1L during the flight. Yet it just keeps happening.

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Original NASA ASRS Text

Title: B777 Captain reported a continuous issue with the crew rest area.

Narrative: Approximately one hour and fifteen minutes before the end of my break I was startled awake from a deep sleep by a loud bang outside/against the crew bunk. One of the flight attendants apologized profusely for 'accidentally dropping a dish which hit the floor and the wall of the bunk.' I asked her why there were carts in the area when company policy is for carts to not be placed in the area after the first meal service and for the duration of the flight. She apologized again and said that she would try to be more careful. I emphasized that the carts were not supposed to be there and she said she would try to be more careful. I would like to point out that this was a VERY nice and professional crew but that they simply are not getting the message from Operations. I do not blame most of the flight attendants for this - they are not correcting the problem because they are not being told by management to correct the problem. This should be handled institutionally by [management] to ALL flight attendants who work the 777 models.Meanwhile my FAR117 mandated crew rest was grossly disturbed and I could not fall back asleep. What makes this even more critical is that this city pair was recently approved for an FRMS (Fatigue Risk Management System) exemption. This gross safety violation has been occurring for the almost four years that I have been based in ZZZ. There should be NO carts or carriers or any personal belongings placed by door 1L during the flight. Yet it just keeps happening.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.