Narrative:

Once again; cabo has no ground personnel willing; able; or trained to comply with company pushback scripts; and there is absolutely no person in a supervisory position (or employed by [our] company) to turn to for coordination. Flight X; mmsd-ZZZ1; the pushback crew would only say 'captain; we are ready. Release your brakes.' no amount of prodding or prompting could elicit any of the standard phraseology: 'bin doors secure; safety zone clear; bypass pin inserted; walk around complete; 4 person wired push.' someone gave the headset to the ops agent; who did speak reasonably good english but had no idea what any of these phrases meant in any language. All of these crosschecks evolved to prevent future injury and/or damage after industry or company events. If this scripted interaction is important in the united states; then it is important in all countries. If not; then why do it anywhere?when pilots give up; because they just want to push and get to us customs ahead of other internationals; we teach the ground crews this is not important and risk injury/damage. I have seen the script given to these people who then read it with the blanks still inserted: e.g. 'This is a ______ person push.' this indicates to me that even if given the piece of paper they do not know what it means or why it is important. They are clear only on one thing:' brakes release; set brakes.' it is also fairly clear to me that no one on the ground speaks enough english to convey to me the presence or severity of a safety issue during the delicate dance of push. How are we supposed to discuss the severity and duration of a fuel leak; for instance?

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Original NASA ASRS Text

Title: B737 Captain reported unsafe ramp operations due to SOP deficiencies of ground personnel.

Narrative: Once again; Cabo has no ground personnel willing; able; or trained to comply with company pushback scripts; and there is absolutely no person in a supervisory position (or employed by [our] company) to turn to for coordination. Flight X; MMSD-ZZZ1; the pushback crew would only say 'Captain; we are ready. Release your brakes.' No amount of prodding or prompting could elicit any of the standard phraseology: 'Bin doors secure; Safety Zone clear; bypass pin inserted; walk around complete; 4 person wired push.' Someone gave the headset to the ops agent; who did speak reasonably good English but had no idea what any of these phrases meant in any language. All of these crosschecks evolved to prevent future injury and/or damage after industry or company events. If this scripted interaction is important in the United States; then it is important in all countries. If not; then why do it anywhere?When pilots give up; because they just want to push and get to US Customs ahead of other internationals; we teach the ground crews this is not important and risk injury/damage. I have seen the script given to these people who then read it with the blanks still inserted: e.g. 'this is a ______ person push.' This indicates to me that even if given the piece of paper they do not know what it means or why it is important. They are clear only on one thing:' brakes release; set brakes.' It is also fairly clear to me that no one on the ground speaks enough English to convey to me the presence or severity of a safety issue during the delicate dance of push. How are we supposed to discuss the severity and duration of a fuel leak; for instance?

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.