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B777 captain reported a disruptive passenger who changed seats and then tried to extort some kind of compensation for causing disruption.
| Attributes | |
| ACN | 1445971 |
| Time | |
| Date | 201704 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 210 Flight Crew Total 28000 Flight Crew Type 7628 |
| Events | |
| Anomaly | Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
This is not the first incident of this kind of late; but fas had to address a disruptive passenger who changed seats and then tried to extort some kind of compensation for causing disruption. The passenger threatened to film them and put it on the internet if the company would not pay him some kind of compensation. He baited them to forcibly remove him. The passenger feigned fear from the flight attendant who was cordial and immensely patient throughout the incident. This is not the first such incident recently.the lack of sanction for any security violation that may have occurred due to recent events has now created a dangerous environment for our flight crews. Although one would hope this will blow over; the lingering effects are that some are taking advantage and compromising inflight security. The mob effect is a very real dynamic on an airplane; and the FAA needs to be aware of it and address it.
Original NASA ASRS Text
Title: B777 Captain reported a disruptive passenger who changed seats and then tried to extort some kind of compensation for causing disruption.
Narrative: This is not the first incident of this kind of late; but FAs had to address a disruptive passenger who changed seats and then tried to extort some kind of compensation for causing disruption. The passenger threatened to film them and put it on the internet if the company would not pay him some kind of compensation. He baited them to forcibly remove him. The passenger feigned fear from the FA who was cordial and immensely patient throughout the incident. This is not the first such incident recently.The lack of sanction for any security violation that may have occurred due to recent events has now created a dangerous environment for our flight crews. Although one would hope this will blow over; the lingering effects are that some are taking advantage and compromising inflight security. The mob effect is a very real dynamic on an airplane; and the FAA needs to be aware of it and address it.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.