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A dispatcher reported a flight crew checked their communications to dispatch via the iridium satlink system while on a polar route over aberi intersection. The crew's message took 50 minutes to arrive at dispatch whereupon the dispatcher immediately issued a reply to the aircraft. Twenty minutes after the dispatcher sent the reply; the crew sent back confirmation that they had received the dispatch reply.
| Attributes | |
| ACN | 1424128 |
| Time | |
| Date | 201702 |
| Place | |
| Locale Reference | BGGL.ARTCC |
| State Reference | FO |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise |
| Route In Use | Direct Oceanic |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Other / Unknown |
Narrative:
At xb:15 message arrived from flight stating the following:over aberi… switched satellite coms from satcom to satlink and want to check if we can still data communicate with you via iridium's satlink system. Please respond. Xa:25.at xb:16 a response was sent to the crew. At xb:36 the crew sent the following message:so that took 1 hour… thank you for the reply. Estimate ZZZZ at xh:00When timeline for when messages were received by dispatch; the crew responded that the message was sent from the plane at xa:25. Message follows:correct. We sent the message at xa:25.
Original NASA ASRS Text
Title: A Dispatcher reported a flight crew checked their communications to Dispatch via the Iridium SATLINK system while on a polar route over ABERI intersection. The crew's message took 50 minutes to arrive at Dispatch whereupon the Dispatcher immediately issued a reply to the aircraft. Twenty minutes after the Dispatcher sent the reply; the crew sent back confirmation that they had received the Dispatch reply.
Narrative: At XB:15 message arrived from flight stating the following:Over ABERI… Switched satellite coms from satcom to satlink and want to check if we can still data communicate with you via iridium's satlink system. Please respond. XA:25.At XB:16 a response was sent to the crew. At XB:36 the crew sent the following message:So that took 1 hour… Thank you for the reply. Estimate ZZZZ at XH:00When timeline for when messages were received by dispatch; the crew responded that the message was sent from the plane at XA:25. Message follows:Correct. We sent the message at XA:25.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.