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A flight attendant on a B737-800 reported that a disabled passenger refused to stow a backpack because it was being used as a leg support.
| Attributes | |
| ACN | 1396748 |
| Time | |
| Date | 201610 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Aircraft 1 | |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
A disabled passenger would not place her backpack underneath the seat in front of her during taxi; take off; and landing. The backpack was needed to support her legs; as her legs did not reach the ground. The two passengers taking care of her told me the backpack absolutely could not be moved; as the weight of her legs needed to be supported. The caretaker asked me if we had any means of properly supporting her legs; and that it was the airline's responsibility to accommodate for all disabled passengers. We continued to go over their briefing as how we could assist in an emergency. However before they fly again; something needs to be arranged to support her legs but not block the aisle and break the FAA carry on requirements.more communication between the passenger; customer service agent; and flight attendant. The passenger did not tell us until we were doing our final cabin preparations for takeoff; that the bag could not be moved from blocking the aisle.
Original NASA ASRS Text
Title: A Flight Attendant on a B737-800 reported that a disabled passenger refused to stow a backpack because it was being used as a leg support.
Narrative: A disabled passenger would not place her backpack underneath the seat in front of her during taxi; take off; and landing. The backpack was needed to support her legs; as her legs did not reach the ground. The two passengers taking care of her told me the backpack absolutely could not be moved; as the weight of her legs needed to be supported. The caretaker asked me if we had any means of properly supporting her legs; and that it was the airline's responsibility to accommodate for all disabled passengers. We continued to go over their briefing as how we could assist in an emergency. However before they fly again; something needs to be arranged to support her legs but not block the aisle and break the FAA carry on requirements.More communication between the passenger; Customer Service Agent; and Flight Attendant. The passenger did not tell us until we were doing our final cabin preparations for takeoff; that the bag could not be moved from blocking the aisle.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.