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Passenger agent reported that specific passengers are abusing the bag limit policy. In one instance it prompted the deplaning of the flight.
| Attributes | |
| ACN | 1389838 |
| Time | |
| Date | 201609 |
| Aircraft 1 | |
| Make Model Name | B737 Next Generation Undifferentiated |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Gate Agent / CSR |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Passenger Misconduct |
Narrative:
These passengers are frequent flyers. They have a commercial business which they use our airline to do their business; the problem is they try to manipulate and overpass security trying to take more weight and bags that they are allowed to do. Today in a very particular case they used another passenger to take more bags; needless to say they did not know this person; they manipulated; lied and took advantage of another passenger convincing him to take a bag that belonged to them. They already had a personal item and bag that is why they tried to fool security; passengers were de-planed due to other passenger and captain discomfort inside the plane. Be aware that this person has been doing baggage claims in the united states sending bags and opening claims as if the bags where lost; this situation has been repetitive and really troublesome.
Original NASA ASRS Text
Title: Passenger agent reported that specific passengers are abusing the bag limit policy. In one instance it prompted the deplaning of the flight.
Narrative: These passengers are frequent flyers. They have a commercial business which they use our airline to do their business; the problem is they try to manipulate and overpass security trying to take more weight and bags that they are allowed to do. Today in a very particular case they used another passenger to take more bags; needless to say they did not know this person; they manipulated; lied and took advantage of another passenger convincing him to take a bag that belonged to them. They already had a personal item and bag that is why they tried to fool security; passengers were de-planed due to other passenger and captain discomfort inside the plane. Be aware that this person has been doing baggage claims in the United states sending bags and opening claims as if the bags where lost; this situation has been repetitive and really troublesome.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.