A flight attendant reported while having a very rough approach the pilots did a go-around and someth...

Narrative:

While having a very rough approach the pilots did a go around and hit the right wing on something. We had no communication with the flight deck. Then made a PA 'we had a uncontrolled approach and we're going around we'll be on the ground soon'. We felt that we should've had some communication if there was anything wrong with the plane or what happened. I felt that there was a severe lack of CRM. We as a flight attendant team planned on the worst. With no communication we were left in the dark to what was going on. I feel that better CRM from the flight deck would've helped us calm the passengers that were for a better term freaking out. I feel it was us versus them (pilots). We need to know what happened and why.

Original NASA ASRS Text

Title: A Flight Attendant reported while having a very rough approach the pilots did a go-around and something hit the right wing. The flight attendants did not have any communication with the flight deck.

Narrative: While having a very rough approach the pilots did a go around and hit the right wing on something. We had no communication with the flight deck. Then made a PA 'we had a uncontrolled approach and we're going around we'll be on the ground soon'. We felt that we should've had some communication if there was anything wrong with the plane or what happened. I felt that there was a severe lack of CRM. We as a FA team planned on the worst. With no communication we were left in the dark to what was going on. I feel that better CRM from the flight deck would've helped us calm the passengers that were for a better term freaking out. I feel it was us versus them (pilots). We need to know what happened and why.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1382136
Time
Date	201608
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Final Approach
Flight Plan	IFR
Person 1
Function	Flight Attendant (On Duty)
Qualification	Flight Attendant Current
Events
Anomaly	Inflight Event / Encounter Object Inflight Event / Encounter Unstabilized Approach Inflight Event / Encounter Weather / Turbulence

A flight attendant reported while having a very rough approach the pilots did a go-around and something hit the right wing. The flight attendants did not have any communication with the flight deck.