|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||0601 To 1200|
|Locale Reference||airport : mia.airport|
|Altitude||agl single value : 0|
|Controlling Facilities||tower : mia.tower|
|Operator||common carrier : air carrier|
|Make Model Name||B727-200|
|Operating Under FAR Part||Part 121|
|Flight Phase||landing other|
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Qualification||flight attendant : currently qualified|
flight attendant aircraft qualified on : 6
|Experience||flight attendant time airline total : 9|
flight attendant time total : 9
flight attendant time type : 60
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Qualification||pilot : atp|
|Anomaly||aircraft equipment problem : critical|
|Independent Detector||other flight crewa|
other other : cab #1
|Resolutory Action||flight crew : declared emergency|
flight crew : landed in emergency condition
Flight Crew Human Performance
As soon as we landed, the captain made a PA to inform the passenger that they had noticed an 'indication' on the panel and had therefore requested that fire trucks meet and escort us. At no point, since the moment they became aware of the potential emergency situation to the moment in which the PA was made, did the captain or any other cockpit crew member notify the purser or any other flight attendant of any kind of a problem. We knew nothing about it, didn't know what was going on, didn't even know if there was a possibility of an evacuate/evacuation. Once at the terminal building, the captain did not conduct any debriefing with the flight attendant crew. However, we were made aware of the seriousness of the mechanical problem through the remark made by the flight engineer. He said they were too busy going over their checklist to call anybody and, he added, 'be thankful we saved your lives.' it is worth mentioning that the engineer himself went to the aft galley area of the aircraft prior to landing and asked the flight attendants if they had noticed the area getting unusually hot. He added nothing else, explained nothing. Consequently, there was time to inform us of the potential danger. There is always time to include the flight attendants on safety matters. There is no excuse for this lack of communication and total disregard towards the cabin crew.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B727-200, SDQ-MIA. EMER LNDG, CABIN ATTENDANTS AND PAX NEVER INFORMED BY CAPT UNTIL AFTER LNDG, WHEN EMER FIRE TRUCKS MET FLT. NO COM, COORD.
Narrative: AS SOON AS WE LANDED, THE CAPT MADE A PA TO INFORM THE PAX THAT THEY HAD NOTICED AN 'INDICATION' ON THE PANEL AND HAD THEREFORE REQUESTED THAT FIRE TRUCKS MEET AND ESCORT US. AT NO POINT, SINCE THE MOMENT THEY BECAME AWARE OF THE POTENTIAL EMER SIT TO THE MOMENT IN WHICH THE PA WAS MADE, DID THE CAPT OR ANY OTHER COCKPIT CREW MEMBER NOTIFY THE PURSER OR ANY OTHER FLT ATTENDANT OF ANY KIND OF A PROB. WE KNEW NOTHING ABOUT IT, DIDN'T KNOW WHAT WAS GOING ON, DIDN'T EVEN KNOW IF THERE WAS A POSSIBILITY OF AN EVAC. ONCE AT THE TERMINAL BUILDING, THE CAPT DID NOT CONDUCT ANY DEBRIEFING WITH THE FLT ATTENDANT CREW. HOWEVER, WE WERE MADE AWARE OF THE SERIOUSNESS OF THE MECHANICAL PROB THROUGH THE REMARK MADE BY THE FE. HE SAID THEY WERE TOO BUSY GOING OVER THEIR CHKLIST TO CALL ANYBODY AND, HE ADDED, 'BE THANKFUL WE SAVED YOUR LIVES.' IT IS WORTH MENTIONING THAT THE ENGINEER HIMSELF WENT TO THE AFT GALLEY AREA OF THE ACFT PRIOR TO LNDG AND ASKED THE FLT ATTENDANTS IF THEY HAD NOTICED THE AREA GETTING UNUSUALLY HOT. HE ADDED NOTHING ELSE, EXPLAINED NOTHING. CONSEQUENTLY, THERE WAS TIME TO INFORM US OF THE POTENTIAL DANGER. THERE IS ALWAYS TIME TO INCLUDE THE FLT ATTENDANTS ON SAFETY MATTERS. THERE IS NO EXCUSE FOR THIS LACK OF COM AND TOTAL DISREGARD TOWARDS THE CABIN CREW.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.