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B757 dispatcher reported a weight and balance miscommunication concerning fuel.
| Attributes | |
| ACN | 1343751 |
| Time | |
| Date | 201603 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural Weight And Balance Deviation - Procedural Published Material / Policy |
Narrative:
I received an ACARS from the captain that stated: 'fuel is 14.5/27.1/14.6.'. He then called to state that he received a final weight and balance with wrong fuel numbers. He stated that when he receives a weight and balance with correct fuel numbers he will depart. I phoned the ramp and told them that I received an ACARS with corrected fuel numbers. I also asked him if he had verified fuel numbers. He stated that the ramp agent was at the aircraft now. I then tried to clarify by asking 'so you sent a final weight and balance without verifying fuel numbers?' he responded that the ramp agent was on her way to the aircraft. I checked the ACARS playback and saw that a final was sent with incorrect fuel numbers of 14.6/24.1/14.6.
Original NASA ASRS Text
Title: B757 Dispatcher reported a weight and balance miscommunication concerning fuel.
Narrative: I received an ACARS from the Captain that stated: 'FUEL IS 14.5/27.1/14.6.'. He then called to state that he received a final weight and balance with wrong fuel numbers. He stated that when he receives a weight and balance with correct fuel numbers he will depart. I phoned the Ramp and told them that I received an ACARS with corrected fuel numbers. I also asked him if he had verified fuel numbers. He stated that the Ramp Agent was at the aircraft now. I then tried to clarify by asking 'So you sent a final weight and balance without verifying fuel numbers?' He responded that the Ramp Agent was on her way to the aircraft. I checked the ACARS playback and saw that a final was sent with incorrect fuel numbers of 14.6/24.1/14.6.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.