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Reporter cites ARTCC radar controller as being aggressive and rude. Pilot was accused of using improper navigation procedure by controller.
| Attributes | |
| ACN | 134280 |
| Time | |
| Date | 199001 |
| Day | Fri |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : ggg |
| State Reference | TX |
| Altitude | msl bound lower : 5000 msl bound upper : 20000 |
| Environment | |
| Flight Conditions | IMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zfw tracon : ggg |
| Operator | common carrier : air taxi |
| Make Model Name | Small Transport |
| Flight Phase | climbout : intermediate altitude cruise other |
| Route In Use | departure other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | Other |
| Function | flight crew : single pilot |
| Qualification | pilot : atp pilot : cfi |
| Experience | flight time last 90 days : 240 flight time total : 4500 flight time type : 75 |
| ASRS Report | 134280 |
| Person 2 | |
| Affiliation | government : faa |
| Function | controller : departure |
| Qualification | controller : radar |
| Events | |
| Anomaly | inflight encounter : weather other anomaly other other spatial deviation |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Consequence | faa : reviewed incident with flight crew other |
| Supplementary | |
| Primary Problem | ATC Human Performance |
| Air Traffic Incident | other |
| Situations | |
| ATC Facility | procedure or policy : unspecified |
Narrative:
After departure from GGG we were flying in IMC with thunderstorms, heavy rain and turbulent air. While still talking to longview approach we asked for permission to deviate around WX visible on our installed radar. He replied we could navigate on our own and deviate as necessary. Shortly thereafter we were handed over to ZFW (128.7). On initial report we reported our altitude leaving and assigned. ZFW acknowledged and gave us FL200 (our filed final). We continued to deviate east of course around several storm cells visible on our scope. Shortly after initial check in we were severely chastised by ZFW for improper navigation. We told him (ZFW) that longview approach had given us permission to deviate as necessary. ZFW called us a liar. He was both rude and belligerent. While flying in difficult circumstances this controller destroyed my concentration of flying creating a possibly dangerous situation. A PIC with less experience could have found himself penetrating extremely severe WX (this was the same WX system that claimed the commuter going into lit at about the same time). Several mins later, after I had been handed over to the next controller still in ZFW, this controller called me back and apologized for his actions. He assured me I had been properly cleared by longview approach and I had done nothing wrong. I feel the problem was caused by a lack of communication between longview approach and ZFW; however, this in no way mitigates the actions by ZFW.
Original NASA ASRS Text
Title: REPORTER CITES ARTCC RADAR CTLR AS BEING AGGRESSIVE AND RUDE. PLT WAS ACCUSED OF USING IMPROPER NAVIGATION PROC BY CTLR.
Narrative: AFTER DEP FROM GGG WE WERE FLYING IN IMC WITH TSTMS, HEAVY RAIN AND TURBULENT AIR. WHILE STILL TALKING TO LONGVIEW APCH WE ASKED FOR PERMISSION TO DEVIATE AROUND WX VISIBLE ON OUR INSTALLED RADAR. HE REPLIED WE COULD NAVIGATE ON OUR OWN AND DEVIATE AS NECESSARY. SHORTLY THEREAFTER WE WERE HANDED OVER TO ZFW (128.7). ON INITIAL RPT WE RPTED OUR ALT LEAVING AND ASSIGNED. ZFW ACKNOWLEDGED AND GAVE US FL200 (OUR FILED FINAL). WE CONTINUED TO DEVIATE E OF COURSE AROUND SEVERAL STORM CELLS VISIBLE ON OUR SCOPE. SHORTLY AFTER INITIAL CHK IN WE WERE SEVERELY CHASTISED BY ZFW FOR IMPROPER NAV. WE TOLD HIM (ZFW) THAT LONGVIEW APCH HAD GIVEN US PERMISSION TO DEVIATE AS NECESSARY. ZFW CALLED US A LIAR. HE WAS BOTH RUDE AND BELLIGERENT. WHILE FLYING IN DIFFICULT CIRCUMSTANCES THIS CTLR DESTROYED MY CONCENTRATION OF FLYING CREATING A POSSIBLY DANGEROUS SITUATION. A PIC WITH LESS EXPERIENCE COULD HAVE FOUND HIMSELF PENETRATING EXTREMELY SEVERE WX (THIS WAS THE SAME WX SYS THAT CLAIMED THE COMMUTER GOING INTO LIT AT ABOUT THE SAME TIME). SEVERAL MINS LATER, AFTER I HAD BEEN HANDED OVER TO THE NEXT CTLR STILL IN ZFW, THIS CTLR CALLED ME BACK AND APOLOGIZED FOR HIS ACTIONS. HE ASSURED ME I HAD BEEN PROPERLY CLRED BY LONGVIEW APCH AND I HAD DONE NOTHING WRONG. I FEEL THE PROB WAS CAUSED BY A LACK OF COM BTWN LONGVIEW APCH AND ZFW; HOWEVER, THIS IN NO WAY MITIGATES THE ACTIONS BY ZFW.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.