<< >> NASA ASRS Report 1329457, February 2016

Dispatcher reported on crew communication difficulties regarding fuel loads on an international flight.

Attributes
ACN	1329457
Time
Date	201602
Local Time Of Day	0001-0600
Place
Locale Reference	ZZZZ.Airport
State Reference	FO
Environment
Light	Night
Aircraft 1
Make Model Name	Widebody Low Wing 3 Turbojet Eng
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Published Material / Policy Deviation - Procedural FAR

Narrative:

[Flight crew sent message] 'not enough fuel for ZZZZ. Fob 34.2' [38 minutes later; flight crew message] 'fob 56.6'dispatch was unclear on what had transpired. Many reports on this particular issue; yet they continue with regularity. Why would a flag carrier crew member send to dispatch an ACARS message 'not enough fuel'; then proceed with the flight with no further communications to clarify whatever that meant with the dispatcher? Was the original dispatch release not safe? Did the captain sign the original dispatch release? At what point did the original dispatch release not have enough fuel? Did I; the flight dispatcher; violate company policy be sending an illegal dispatch release? To the best of my knowledge; I provided a dispatch release that was in full accord with all company policies.

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Original NASA ASRS Text

Title: Dispatcher reported on crew communication difficulties regarding fuel loads on an international flight.

Narrative: [Flight Crew sent message] 'NOT ENOUGH FUEL FOR ZZZZ. FOB 34.2' [38 minutes later; Flight Crew message] 'FOB 56.6'Dispatch was unclear on what had transpired. Many reports on this particular issue; yet they continue with regularity. Why would a flag carrier crew member send to dispatch an ACARS message 'not enough fuel'; then proceed with the flight with no further communications to clarify whatever that meant with the dispatcher? Was the original dispatch release not safe? Did the Captain sign the original dispatch release? At what point did the original dispatch release not have enough fuel? Did I; the flight dispatcher; violate company policy be sending an illegal dispatch release? To the best of my knowledge; I provided a dispatch release that was in full accord with all company policies.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.