A321 captain reported that the fueler did not reposition switches correctly in the wing fuel panel w...

Attributes
ACN	1296633
Time
Date	201509
Local Time Of Day	1801-2400
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Night
Aircraft 1
Make Model Name	A321
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Fuel System
Person 1
Function	Captain
Qualification	Flight Crew Air Transport Pilot (ATP)
Events
Anomaly	Deviation - Procedural Published Material / Policy Inflight Event / Encounter Fuel Issue

Narrative:

While being fueled I first noticed that the fueler fueled the left wing first; which triggered a fuel imbalanced ECAM. Then he fueled the right wing. Then he fueled the aft act (additional center tank) with 850 lbs; then the fwd act with 175 lbs. Because there was fuel in the aft act with the forward not full (working with our dispatcher); we called the fueler back to the aircraft to fill the fwd act tank; causing a departure delay. At the first waypoint check we found that the fwd act fuel (5000 lbs) was trapped and not burning. Again working with our dispatcher; we continued on to our destination. At the gate we inspected the aircraft wing fuel panel to find 4 of the fuel panel switches in the wrong position.

Original NASA ASRS Text

Title: A321 Captain reported that the Fueler did not reposition switches correctly in the wing fuel panel which resulted in trapped fuel in the forward ACT (Additional Center Tank).

Narrative: While being fueled I first noticed that the fueler fueled the left wing first; which triggered a fuel imbalanced ECAM. Then he fueled the right wing. Then he fueled the AFT ACT (Additional Center Tank) with 850 lbs; then the FWD ACT with 175 lbs. Because there was fuel in the AFT ACT with the forward not full (working with our dispatcher); we called the fueler back to the aircraft to fill the FWD ACT tank; causing a departure delay. At the first waypoint check we found that the FWD ACT fuel (5000 lbs) was trapped and not burning. Again working with our dispatcher; we continued on to our destination. At the gate we inspected the aircraft wing fuel panel to find 4 of the fuel panel switches in the wrong position.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A321 captain reported that the fueler did not reposition switches correctly in the wing fuel panel which resulted in trapped fuel in the forward act (additional center tank).