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Air carrier flight attendant describes a high wind event while deplaning passengers at the gate. With most of the passengers off; the tail of the aircraft is violently buffeted by the wind but the customer service agent would not allow the remaining passengers off due to the gap that had developed between the aircraft and the jet bridge.
| Attributes | |
| ACN | 1284354 |
| Time | |
| Date | 201508 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Qualification | Flight Attendant Current |
| Events | |
| Anomaly | Flight Deck / Cabin / Aircraft Event Other / Unknown Ground Event / Encounter Other / Unknown |
Narrative:
Sky was black when we landed. During deplaning the aircraft was hit with 70 mph winds and large hail. The aircraft was knocked off its blocks and slammed into the jetway. In the tail; [there] were the remaining paxs and two flight attendants. The aircraft tail was lifted up and moved around violently. My flying partner and I yelled to leave your bags and try to make it off the aircraft. Customer service agent would not allow paxs to get off because of a 5 inch gap between aircraft and jetway. Paxs on other flights informed me attendants screamed to sit down and refasten seatbelts and they also slammed jetway and were trapped on aircraft. Slides are not useable in winds this strong.
Original NASA ASRS Text
Title: Air carrier Flight Attendant describes a high wind event while deplaning passengers at the gate. With most of the passengers off; the tail of the aircraft is violently buffeted by the wind but the Customer Service agent would not allow the remaining passengers off due to the gap that had developed between the aircraft and the jet bridge.
Narrative: Sky was black when we landed. During deplaning the aircraft was hit with 70 mph winds and large hail. The aircraft was knocked off its blocks and slammed into the jetway. In the tail; [there] were the remaining PAXs and two flight attendants. The aircraft tail was lifted up and moved around violently. My flying partner and I yelled to leave your bags and try to make it off the aircraft. Customer Service agent would not allow PAXs to get off because of a 5 inch gap between aircraft and jetway. PAXs on other flights informed me attendants screamed to sit down and refasten seatbelts and they also slammed jetway and were trapped on aircraft. Slides are not useable in winds this strong.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.