Narrative:

A new procedure has been placed at hcf that we need to call a supervisor to watch the R7 controller start a track on an iafdof [incorrect altitude for direction of flight] aircraft inbound. According to the cedar; we are required to call the supervisor on initial contact with the iafdof aircraft. I tried calling out to a supervisor upon initial contact of aircraft X; who was coming inbound at aunti at an inappropriate altitude of FL390; but there was no supervisor at the desk. An OM [operations manager] was at the desk; but he ignored my attempts to contact him. I tried calling on the 'ZHN sup' line; but the OM did not answer; and neither did the supervisor. I stated 'article 65' on the line; because I was unable to perform a required task. I still kept attempting to find a supervisor. I even called sector R2/D2; and she said she saw a supervisor; behind the watch desk. I do not know why [the supervisor] did not respond to my verbal calls or my landline call; but I was unable to perform the iafdof procedure that we are required to do; in a timely manner. This new procedure is a distraction to the R7 and the D7 controllers because we need to locate a supervisor when supervisors are not always at the desk; or even on the floor. We put our traffic and the safety of the flying public at risk with this new procedure. Please; fix this.we need a coordinator at R7; especially if our management is putting additional unsafe procedures for us to do at a very busy sector. I am concerned there will be a catastrophic incident involving a mid-air; if we need to divert our attention from the radar; in order to locate a supervisor. Quite honestly; if this is how management is treating this new procedure; I will be unable to comply with it; especially if I am working the sector combined. I will not be able to sacrifice safety for a procedure that is totally unsafe and inappropriate.and staff the facility; in order to have a coordinator position. Not; a supervisor; but a controller; who understands the traffic. Most supervisors at the hcf are not even current on sector R7.

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Original NASA ASRS Text

Title: HCF Controller reports of a new procedure that he needs to coordinate with a FLM. The controller cannot find a FLM and then States Article 65. The controller does not know why the FLMs are not being able to be found when this is part of the procedure.

Narrative: A new procedure has been placed at HCF that we need to call a supervisor to watch the R7 Controller start a track on an IAFDOF [Incorrect Altitude For Direction Of Flight] aircraft inbound. According to the CEDAR; we are required to call the supervisor on initial contact with the IAFDOF aircraft. I tried calling out to a supervisor upon initial contact of Aircraft X; who was coming inbound at AUNTI at an inappropriate altitude of FL390; but there was no supervisor at the desk. An OM [Operations Manager] was at the desk; but he ignored my attempts to contact him. I tried calling on the 'ZHN SUP' line; but the OM did not answer; and neither did the supervisor. I stated 'Article 65' on the line; because I was unable to perform a required task. I still kept attempting to find a supervisor. I even called sector R2/D2; and she said she saw a supervisor; behind the watch desk. I do not know why [the supervisor] did not respond to my verbal calls or my landline call; but I was unable to perform the IAFDOF procedure that we are required to do; in a timely manner. This new procedure is a distraction to the R7 and the D7 controllers because we need to locate a supervisor when supervisors are not always at the desk; or even on the floor. We put our traffic and the safety of the flying public at risk with this new procedure. Please; fix this.We need a coordinator at R7; especially if our management is putting additional unsafe procedures for us to do at a very busy sector. I am concerned there will be a catastrophic incident involving a mid-air; if we need to divert our attention from the radar; in order to locate a supervisor. Quite honestly; if this is how management is treating this new procedure; I will be unable to comply with it; especially if I am working the sector combined. I will not be able to sacrifice safety for a procedure that is totally unsafe and inappropriate.And staff the facility; in order to have a coordinator position. Not; a supervisor; but a controller; who understands the traffic. Most supervisors at the HCF are not even current on sector R7.

Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.