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Reporter concerned regarding safety of flight when controllers slow to respond to aircraft coming on the frequency.
| Attributes | |
| ACN | 127187 |
| Time | |
| Date | 198911 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zzz |
| Aircraft 1 | |
| Operator | general aviation : corporate |
| Make Model Name | Light Transport, Low Wing, 2 Turbojet Eng |
| Flight Phase | cruise other descent other |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | Other |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : instrument pilot : atp pilot : commercial |
| Experience | flight time last 90 days : 120 flight time total : 10700 flight time type : 2600 |
| ASRS Report | 127187 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Primary Problem | ATC Human Performance |
| Air Traffic Incident | other |
| Situations | |
| ATC Facility | other physical facility procedure or policy : unspecified |
Narrative:
Recently we have experienced very slow response on the initial call to center at several of the centers. The situation usually follows this sequence: we will make our initial call to the center. Our first call will be to identify ourselves; report level, climbing or descending to our assigned; and any heading or speed restriction we have been given. We will wait for a reasonable amount of time and if there has been no response we will repeat the call. About the time we begin to wonder if we have the wrong frequency or there is a problem with our transmitter, center will call another airplane. Usually we will get a response on the next call. Some of the time the controller will explain that they were on another line. Some of the time there is no explanation. I feel this causes several problems. There have been several times that I have had this occur when we needed to get approval for deviation for WX. The delay of going to a previous frequency to verify that we have called on the correct frequency could compromise safety to a degree. Considering the attitude of most controllers when a flight crew does not response to their calls immediately, this does not foster a good controller/flight crew relationship. This, of course, does not create a safe environment.
Original NASA ASRS Text
Title: REPORTER CONCERNED REGARDING SAFETY OF FLT WHEN CTLRS SLOW TO RESPOND TO ACFT COMING ON THE FREQ.
Narrative: RECENTLY WE HAVE EXPERIENCED VERY SLOW RESPONSE ON THE INITIAL CALL TO CENTER AT SEVERAL OF THE CENTERS. THE SITUATION USUALLY FOLLOWS THIS SEQUENCE: WE WILL MAKE OUR INITIAL CALL TO THE CENTER. OUR FIRST CALL WILL BE TO IDENT OURSELVES; RPT LEVEL, CLBING OR DSNDING TO OUR ASSIGNED; AND ANY HDG OR SPD RESTRICTION WE HAVE BEEN GIVEN. WE WILL WAIT FOR A REASONABLE AMOUNT OF TIME AND IF THERE HAS BEEN NO RESPONSE WE WILL REPEAT THE CALL. ABOUT THE TIME WE BEGIN TO WONDER IF WE HAVE THE WRONG FREQ OR THERE IS A PROB WITH OUR XMITTER, CENTER WILL CALL ANOTHER AIRPLANE. USUALLY WE WILL GET A RESPONSE ON THE NEXT CALL. SOME OF THE TIME THE CTLR WILL EXPLAIN THAT THEY WERE ON ANOTHER LINE. SOME OF THE TIME THERE IS NO EXPLANATION. I FEEL THIS CAUSES SEVERAL PROBS. THERE HAVE BEEN SEVERAL TIMES THAT I HAVE HAD THIS OCCUR WHEN WE NEEDED TO GET APPROVAL FOR DEVIATION FOR WX. THE DELAY OF GOING TO A PREVIOUS FREQ TO VERIFY THAT WE HAVE CALLED ON THE CORRECT FREQ COULD COMPROMISE SAFETY TO A DEGREE. CONSIDERING THE ATTITUDE OF MOST CTLRS WHEN A FLT CREW DOES NOT RESPONSE TO THEIR CALLS IMMEDIATELY, THIS DOES NOT FOSTER A GOOD CTLR/FLT CREW RELATIONSHIP. THIS, OF COURSE, DOES NOT CREATE A SAFE ENVIRONMENT.
Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.