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A319 captain reported frequently experiencing difficulty updating his company issued ipad.
| Attributes | |
| ACN | 1241290 |
| Time | |
| Date | 201502 |
| Aircraft 1 | |
| Make Model Name | A319 |
| Flight Phase | Other Preflight |
| Component | |
| Aircraft Component | Tablet |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy |
Narrative:
I have noticed numerous times; when updating the [electronic library] portion of the company issued ipad; not all items are downloaded properly.the page is blank (gray) instead of the document or bulletin downloading properly; I have to delete this blank (gray) paged document and attempt another download.the safety issue that I have noticed is that if there are multiple newly updated procedures; such as QRH; MEL; bulletins etc. It is almost impossible to determine which documents are downloaded due to the speed at which the preview page happens and then the download process begins.I have also noticed that occasionally; items which were previously downloaded correctly; will then disappear with only a blank (gray) page taking its place after a new update in [electronic library].this is a safety issue if I am not aware that this change took place in [electronic library]. I have contacted it support and they have said it is a known issue.
Original NASA ASRS Text
Title: A319 Captain reported frequently experiencing difficulty updating his company issued iPad.
Narrative: I have noticed numerous times; when updating the [electronic library] portion of the company issued iPad; not all items are downloaded properly.The page is blank (gray) instead of the document or bulletin downloading properly; I have to delete this blank (gray) paged document and attempt another download.The safety issue that I have noticed is that if there are multiple newly updated procedures; such as QRH; MEL; bulletins etc. it is almost impossible to determine which documents are downloaded due to the speed at which the preview page happens and then the download process begins.I have also noticed that occasionally; items which were previously downloaded correctly; will then disappear with only a blank (gray) page taking its place after a new update in [electronic library].This is a safety issue if I am not aware that this change took place in [electronic library]. I have contacted IT support and they have said it is a known issue.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.