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An air carrier dispatcher reports about the difficulty dispatchers have determining the actual 'status' of their aircraft due to a lack of compatibility between maintenance control's sceptre computer system and the sabre system that dispatchers have to use.
| Attributes | |
| ACN | 1157180 |
| Time | |
| Date | 201403 |
| Local Time Of Day | 0001-0600 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Component | |
| Aircraft Component | Aircraft Documentation |
| Person 1 | |
| Function | Dispatcher Other / Unknown |
| Qualification | Maintenance Airframe Maintenance Powerplant |
| Events | |
| Anomaly | Aircraft Equipment Problem Critical Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
14 active placards showing in display view (dv) for a B777aircraft. Called maintenance control; they verified clean aircraft. There are no placards on the aircraft. Attached are the screenshots and messages sent to those in management. This issue happens a lot. Has been going on since I have been on sabre/dv. Not getting resolved quick enough in my opinion. May lead to safety of flight and or violation.
Original NASA ASRS Text
Title: An air carrier Dispatcher reports about the difficulty dispatchers have determining the actual 'status' of their aircraft due to a lack of compatibility between Maintenance Control's SCEPTRE computer system and the SABRE system that dispatchers have to use.
Narrative: 14 Active Placards showing in Display View (DV) for a B777aircraft. Called Maintenance Control; they verified clean aircraft. There are NO placards on the aircraft. Attached are the screenshots and messages sent to those in Management. This issue happens A LOT. Has been going on since I have been on SABRE/DV. Not getting resolved quick enough in my opinion. May lead to safety of flight and or violation.
Data retrieved from NASA's ASRS site and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.