Narrative:

[Automated dispatch] program designed by the company recommends no alternate for lga for weather reasons although lga has been in a ground delay program for 3 days due to understaffing. Despite VFR conditions; flights were given airborne holds into lga and most flights were given long vectors inbound to lga. This program continues to be a burden on real-time flight planning. [Automated dispatch] program offers no value to dispatchers. [Automated dispatch] program continues to negatively affect our flight planning with its lack of operational knowledge.

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Original NASA ASRS Text

Title: Dispatcher laments the company's new dispatch planning computer program; which often does not take all factors into account when planning alternate airports and fuel loads.

Narrative: [Automated Dispatch] program designed by the company recommends no alternate for LGA for weather reasons although LGA has been in a ground delay program for 3 days due to understaffing. Despite VFR conditions; flights were given airborne holds into LGA and most flights were given long vectors inbound to LGA. This program continues to be a burden on real-time flight planning. [Automated Dispatch] program offers no value to dispatchers. [Automated Dispatch] program continues to negatively affect our flight planning with its lack of operational knowledge.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.