Narrative:

In cruise at FL330, ATC assigned us a 350 degree heading direct irq VOR when able and climb to FL350. Then in the same breath, a frequency change. Captain read back all of the above, waited, received no response, then changed to the new frequency. I initiated a climb to FL350 and turned to a 35 degree heading. Upon establishing contact with the next controller (frequency 135.47) we were told to descend from our present altitude (FL340) to FL330 as that was our cleared altitude. No conflict occurred. When the first controller assigned us a 350 degree heading, we were discussing requesting FL350 to find smooth air. We 'heard' 350 degrees and FL350 and read the same back. The controller must have 'heard' only 350 degrees. The bottom line: listen up! You can hear what you want to hear sometimes. Contributing factor: the controller was really overworked, extremely busy. We need more controllers now.

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Original NASA ASRS Text

Title: REPORTER FLT BEGAN CLIMB TO WHAT THEY THOUGHT WAS AN ASSIGNED ALT. AFTER CONTACTING THE NEXT SECTOR ATC THEY WERE ADVISED THAT THE CLIMB WAS IN ERROR AND TO RETURN TO THEIR PREVIOUSLY CLEARED ALT.

Narrative: IN CRUISE AT FL330, ATC ASSIGNED US A 350 DEG HDG DIRECT IRQ VOR WHEN ABLE AND CLB TO FL350. THEN IN THE SAME BREATH, A FREQ CHANGE. CAPT READ BACK ALL OF THE ABOVE, WAITED, RECEIVED NO RESPONSE, THEN CHANGED TO THE NEW FREQ. I INITIATED A CLB TO FL350 AND TURNED TO A 35 DEG HDG. UPON ESTABLISHING CONTACT WITH THE NEXT CTLR (FREQ 135.47) WE WERE TOLD TO DSND FROM OUR PRESENT ALT (FL340) TO FL330 AS THAT WAS OUR CLRED ALT. NO CONFLICT OCCURRED. WHEN THE FIRST CTLR ASSIGNED US A 350 DEG HDG, WE WERE DISCUSSING REQUESTING FL350 TO FIND SMOOTH AIR. WE 'HEARD' 350 DEGS AND FL350 AND READ THE SAME BACK. THE CTLR MUST HAVE 'HEARD' ONLY 350 DEGS. THE BOTTOM LINE: LISTEN UP! YOU CAN HEAR WHAT YOU WANT TO HEAR SOMETIMES. CONTRIBUTING FACTOR: THE CTLR WAS REALLY OVERWORKED, EXTREMELY BUSY. WE NEED MORE CTLRS NOW.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.