<< >> NASA ASRS Report 1043732, October 2012

The captain of an air carrier flight advised the dispatcher that the altitude selected by the company's new dispatch computer software was below the MEA for the filed route. The reporter confirmed the discovery and they agreed to an appropriate altitude.

Attributes
ACN	1043732
Time
Date	201210
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Aircraft 1
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Deviation - Procedural Published Material / Policy

Narrative:

The captain of one of my flights called and said that the filed altitude I gave him was below the MEA and they could not fly this route. I took a look at the chart and sure enough it was. The computer software automatically picks the default route and altitude. Due to work load and trusting this new system; I did not look at the filed route and cruise altitude since it was a short flight. I agreed with the captain and amended the release appropriately. The captain was satisfied and flight was on time.the computer software should have an error checker to prevent this. Also; with so many releases being generated in the morning; one simple factor--like winds aloft or payload issues--puts a kink in your train of thought. The feeling of getting behind puts a lot of pressure in your mind.

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Original NASA ASRS Text

Title: The Captain of an air carrier flight advised the Dispatcher that the altitude selected by the company's new dispatch computer software was below the MEA for the filed route. The Reporter confirmed the discovery and they agreed to an appropriate altitude.

Narrative: The Captain of one of my flights called and said that the filed altitude I gave him was below the MEA and they could not fly this route. I took a look at the chart and sure enough it was. The computer software automatically picks the default route and altitude. Due to work load and trusting this new system; I did not look at the filed route and cruise altitude since it was a short flight. I agreed with the Captain and amended the release appropriately. The Captain was satisfied and flight was on time.The computer software should have an error checker to prevent this. Also; with so many releases being generated in the morning; one simple factor--like winds aloft or payload issues--puts a kink in your train of thought. The feeling of getting behind puts a lot of pressure in your mind.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.