An A320 dispatcher reported that the human generated noise in the dispatch office was so high that h...

Narrative:

Approximately 30 minutes after departure; the flight experienced multiple failures associated with loss of FMGC 1. The captain requested a phone patch with maintenance. The SELCAL frequency was 128.9. The captain had difficulty hearing maintenance so dispatch requested arinc to patch the flight to dispatch. During the 2nd phone patch; the captain was unable to speak to maintenance numerous times. Arinc said the background noise from our office was blocking out the crew's ability to transmit. After asking a group of people sitting close to dispatch to quiet down; the captain was able to communicate better; but the room noise was still so loud that constant communication could not be maintained throughout the patch.

Original NASA ASRS Text

Title: An A320 Dispatcher reported that the human generated noise in the dispatch office was so high that he had difficulty on a phone patch with a flight discussing an FMGC issue and so he demanded people sitting close by be quiet.

Narrative: Approximately 30 minutes after departure; the flight experienced multiple failures associated with loss of FMGC 1. The Captain requested a phone patch with Maintenance. The SELCAL frequency was 128.9. The Captain had difficulty hearing Maintenance so Dispatch requested ARINC to patch the flight to Dispatch. During the 2nd phone patch; the Captain was unable to speak to Maintenance numerous times. ARINC said the background noise from our office was blocking out the crew's ability to transmit. After asking a group of people sitting close to Dispatch to quiet down; the Captain was able to communicate better; but the room noise was still so loud that constant communication could not be maintained throughout the patch.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1035981
Time
Date	201209
Local Time Of Day	1201-1800
Aircraft 1
Make Model Name	A320
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Dispatcher
Qualification	Dispatch Dispatcher
Events
Anomaly	Aircraft Equipment Problem Critical Deviation - Procedural FAR Deviation - Procedural Published Material / Policy

An A320 dispatcher reported that the human generated noise in the dispatch office was so high that he had difficulty on a phone patch with a flight discussing an FMGC issue and so he demanded people sitting close by be quiet.