ZNY controller described a near airspace boundary event when ZDC would not respond via land line as ...

Narrative:

A G4 was handed off to ZDC orf sector. Several calls were made and unanswered to ZDC orf sector and adjacent ZDC sectors all unanswered. Aircraft was given left turn to 240 heading to stay clear of ZDC airspace. Aircraft was within 2 miles of boundary prior to hand off accepted. Area supervisor had to call on telephone to ZDC to get land line answered. This is a recurring problem and a list of over two hundred instances of this occurrence has been previously delivered to the ZNY safety office. I recommend a change in ZDC airspace design so the sector can set the scope in such a manner they can see aircraft being flashed at them. I recommend that ZDC land lines speakers be looked at to explain why it takes multiple calls to contact them and frequently the operations supervisor need to call via telephone to get a landline response.

Original NASA ASRS Text

Title: ZNY Controller described a near airspace boundary event when ZDC would not respond via land line as the subject neared the boundary; the reporter noting multiple similar events and suggesting airspace changes to expand ZDC's hand off viewing area.

Narrative: A G4 was handed off to ZDC ORF Sector. Several calls were made and unanswered to ZDC ORF Sector and adjacent ZDC Sectors all unanswered. Aircraft was given left turn to 240 heading to stay clear of ZDC airspace. Aircraft was within 2 miles of boundary prior to hand off accepted. Area Supervisor had to call on telephone to ZDC to get land line answered. This is a recurring problem and a list of over two hundred instances of this occurrence has been previously delivered to the ZNY safety office. I recommend a change in ZDC airspace design so the sector can set the scope in such a manner they can see aircraft being flashed at them. I recommend that ZDC land lines speakers be looked at to explain why it takes multiple calls to contact them and frequently the operations supervisor need to call via telephone to get a landline response.

Data retrieved from NASA's ASRS site as of July 2013 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	1012164
Time
Date	201205
Local Time Of Day	0001-0600
Place
Locale Reference	ZNY.ARTCC
State Reference	NY
Aircraft 1
Make Model Name	Gulfstream IV / G350 / G450
Flight Phase	Cruise
Flight Plan	IFR
Person 1
Function	Enroute
Qualification	Air Traffic Control Fully Certified
Events
Anomaly	ATC Issue All Types Airspace Violation All Types Deviation - Procedural Published Material / Policy

ZNY controller described a near airspace boundary event when ZDC would not respond via land line as the subject neared the boundary; the reporter noting multiple similar events and suggesting airspace changes to expand ZDC's hand off viewing area.