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An A319 captain noted that the ord ground crew did not know or follow the correct gate arrival procedures and need additional training.
| Attributes | |
| ACN | 982962 |
| Time | |
| Date | 201112 |
| Local Time Of Day | 1201-1800 |
| Place | |
| Locale Reference | ORD.Airport |
| State Reference | IL |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A319 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Person 1 | |
| Function | Pilot Flying Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Experience | Flight Crew Last 90 Days 150 Flight Crew Total 18000 Flight Crew Type 6000 |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
We arrived at gate and shutdown engines. I never received a call (or non-verbal signal) from the ground crew that the wheels were chocked. I called ramp to advise. Once again; the ground crew did not follow SOP for gate arrival. It is due to insufficient training. It happens at almost every departure or arrival that at least 1 of the new procedures is not followed. The thing that is most concerning to me is at least every other ground employee I talk to is unfamiliar with all of their procedures. I tell them what is supposed to happen and I get answers like 'I didn't know that;' etc. This is totally unacceptable and more training is needed.
Original NASA ASRS Text
Title: An A319 Captain noted that the ORD ground crew did not know or follow the correct gate arrival procedures and need additional training.
Narrative: We arrived at gate and shutdown engines. I never received a call (or non-verbal signal) from the ground crew that the wheels were chocked. I called Ramp to advise. Once again; the ground crew did not follow SOP for gate arrival. It is due to insufficient training. It happens at almost every departure or arrival that at least 1 of the new procedures is not followed. The thing that is most concerning to me is at least every other ground employee I talk to is unfamiliar with all of their procedures. I tell them what is supposed to happen and I get answers like 'I didn't know that;' etc. This is totally unacceptable and more training is needed.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.